Latest Corporate Events
Award
Canon Hong Kong Attained HKACE Customer Service Excellence Award Presented Smart and Intimate Service Experience with Comprehensive e-Workflow Solutions
24 Aug 2020 — Canon Hong Kong Attained HKACE Customer Service Excellence Award Presented Smart and Intimate Service Experience with Comprehensive e-Workflow Solutions Canon Hongkong Co., Ltd. (Canon Hong Kong) has been actively participating in the "Customer Service Excellence Award" program organized by the Hong Kong Association of Customer Service Excellence (HKACE). In 2019, with the achievement of "Business Process Management –e-Workflow Solution", Canon Hong Kong proudly attained the “Outstanding Customer Service Program Award – Merit Award”. In particular, it is also the fifth consecutive year award in praise of the company’s caring and competent service. The HKACE has been advocating the use of digital technologies in customer services, emphasizing the importance of integrated channels by embedding human touch elements into digital technology, so as to provide a better customer experience that fulfils their new demand. In this year’s program, themed with “Business Process Management – e-Workflow Solution” to share how Canon Hong Kong integrates digital solutions into our customer services process to enhance its services quality and keep abreast with the times, in both business and consumer areas. All-rounded Online Service Platforms Canon Hong Kong is committed to providing a one-stop online platform in order to satisfy the needs for consumer products’ customers. Our online platform supports all product categories, not limited to camera and lenses, but also videography solutions, various multifunction printers and scanning products. Upon completion for the online registration, customers can enjoy a series of intimate post-sales service including requesting for the product repair quotations, making online payment, arranging an appointment for door-to-door pickup and delivery services, checking repair status with SMS update in real-time, seeking assistance via online chat or customer service hotline, anytime and anywhere. Remote and Predictive Technical Support For corporate clients, Canon Hong Kong invests smart technologies into the services, including the provision of remote technical support (rTS) and products with cloud services to improve operating efficiency to fulfill the corporate clients’ needs. The system allows us to monitor the machine status proactively. Engineers can receive the live information through their mobile device, which shortens the repair time and provides excellent one call resolution service to clients. In other words, technology is a revolution to change our service from reactive to predictive. Under the epidemic situation, rTS becomes more critical. Besides on-site service support, we provide diversified online support, including FAQ and demonstration videos as well as remote network connections, so that customers can enjoy more options on our services. e-Workflow for Routine Works For the routine daily operations in different Administrative Departments, there have been 44 digitization plans completed in four years since 2016, to simplify routine works among various departments. All of these e-workflows effectively help to reduce the workload, time and cost for our Manpower. Mobile working platforms also enable our colleagues to operate their business practice in ways beyond traditional methods. Simultaneously, the e-workflow optimizes the internal resource allocation by bringing more convenience, higher accuracy and improved overall management efficiency. Offer Digital Transformation Support to other corporations Not just for Canon Hong Kong’s operations, we also shared our digital transformation expertise to assist over 1000 corporate clients in developing tailor-made e-workflow solutions; so that they can also implement unique and top-notch services to their customers. Digital transformation for enterprises is imminent especially for the recent situation. One of the examples, the documents management system (e-workflow) provides a more secure and economical way to manage all information. Through the system, users can access information anywhere and are connected with one another through messaging and document sharing. “As one of the leading imaging companies in Hong Kong, we are committed to providing innovative products, timely technical support and creating high-quality and caring services for our customers. Winning the Customer Service Excellent Award for five consecutive years is definitely huge recognition of our effort. I would like to express my gratitude for the dedication of our front-line service team in satisfying customers’ needs ranging from consumers to corporate clients. Moving forward, we will continue to develop customer value and convenience with our customer-oriented mind backed up by unique digital technologies” Mr. Shunichi Morinaga, President & CEO of Canon Hong Kong, shared his remarks. About Hong Kong Association of Customer Service Excellence Established in February 2000, the Hong Kong Association for Customer Service Excellence (HKACE) is a non-profit professional organization led by customer service professionals, comprising 10 founding members and 43 corporate members from different industries, with the support of the Government, community and industry leaders. By means of activities, awards and education programmes, the HKACE is dedicated in fostering customer service excellence in Hong Kong. About HKACE Customer Service Excellence Award In line with the mission to promote customer service excellence among members, the HKACE introduced the Customer Service Excellence Award program in 2001. Nowadays, the Customer Service Excellence Award has become annual key event of the HKACE. By presenting the Grand Award, Outstanding Customer Service Program Award, Service Appreciation Award as well as Team Award and Individual Awards for different categories, the award motivates customer service staff, promotes a customer service culture and recognizes outstanding performers.
Award
Canon Hong Kong Attained Caring Company Award Logo for 16 Consecutive Years
05 Aug 2020 — Canon Hong Kong Attained Caring Company Award Logo for 16 Consecutive Years In pursue of Canon Group’s Global Corporate Philosophy “Kyosei”, Canon Hongkong Company Limited (Canon HK) has been devoted not only in providing quality imaging products and services, but also in contributing to an even better Hong Kong society, by means of carrying out a full spectrum of Corporate Social Responsibility programs with our expertise and resources. In 2019/2020, with nominations from 9 social welfare organizations to prove our contribution on environmental protection, support to patients and disadvantaged groups. Canon HK was proudly awarded the Caring Company 15 Years Plus Logo by the Hong Kong Council of Social Service (HKCSS), in recognition of our promising efforts on performing corporate social responsibility in the areas of “Caring for the Community”, “Caring for the Employees” and “Caring for the Environment” for the past 16 years. The 9 nominating organizations include (in no particular order): Arts with the Disabled Association Hong Kong Children's Thalassaemia FoundationFour Dimensions Consulting Limited, Hong Kong Christian Service Image Pro, Tung Wah Group of Hospitals People Service Centre Limited St James' Settlement Suicide Prevention Services Limited The Green Earth Limited World Wide Fund for Nature Hong Kong Caring Company Scheme has been launched by HKCSS since 2002, with the mission of building a cohesive society through strategic partnerships among businesses and social service partners. This year, the scheme recognized 4,005 companies and organizations, in which 415 parties including Canon Hongkong have been proactively promoting corporate social responsibility for over 15 years or above. In 2019, the scheme supported 480 social service organizations contributing over 220 thousand hours of volunteer service and raised over HK$400 million in donations to the community.
Award
Canon Hong Kong Corporate Volunteer Team Attained the Gold Award for Volunteer Service (Organization) for the 4th consecutive year
30 Jul 2020 — Canon Hong Kong Corporate Volunteer Team is rewarded the Gold Award for Volunteer Service (Organization) 2019 issued by the Volunteer Movement of Social Welfare Department.
Corporate Social Responsibility
Canon Companies Jointly Support Blood Donation Day
10 Jul 2020 — Canon Hong Kong has organized “Blood Donation Day” at head office twice a year to raise awareness of the need for regular blood donations to maintain the quality, safety and availability of blood products for patients in need.
Corporate Social Responsibility
Corporate Social Responsibility
Canon Companies Jointly Support Blood Donation Day
10 Jul 2020 — Canon Hong Kong has organized “Blood Donation Day” at head office twice a year to raise awareness of the need for regular blood donations to maintain the quality, safety and availability of blood products for patients in need.
Corporate Social Responsibility
Canon Hong Kong supports Children Chiropractic Foundation “Lai See Charity Giving” Campaign
28 Feb 2020 — Canon HK supports the “Lai See Charity Giving” campaign organized by Children Chiropractic Foundation which aims to raise fund for their Children Complimentary Chiropractic Adjustment Program as well as increase public awareness in spinal health problem.
Corporate Social Responsibility
Food donation for the needy to against the adversity
28 Feb 2020 — Action to care our community Food donation for the needy to against the adversity Cohered with the Canon corporate philosophy “Kyosei”, Canon Hongkong Co., Ltd. (Canon HK) shows care to our community by organizing food donation activity to help the disadvantaged group to get through the tough time during the outbreak of COVID-19.During February, colleagues of Canon HK were encouraged to donate intact packaged food to the 2 beneficiaries - Kindness Centre from St. James Settlement as well as People Service Centre, which will help to distribute the food to the singleton elderly, low income family and ripped room kids. Over 500 items of food have been collected from staff and the company purchased another 500 preferred food as extra in-kind donation to the beneficiaries and invited also our business partner, Kerry Logistic to support this meaningful activity together by providing complimentary transportation of donated food to the 2 beneficiaries.
Corporate Social Responsibility
Canon Hong Kong Supports “Non-visual photography” Workshop & Photo Exhbiition
14 Feb 2020 — To help visually impaired people to learn photography, Canon Hongkong Company Limited (Canon HK) supports the Arts with the Disabled Association HK (ADAHK) to host “non-visual photography workshops”.
Volunteer Service
Volunteer Service
Annual Beach Clean–up Service Canon Volunteer Team proceed with determination in Saving the Environment
10 Nov 2019 — Held on the 10 Nov, a team of 60 Canon HK volunteers joined together for the beach clean-up service at Tsin Yue Wan in Tai O, co-organized by the Green Earth. A total of 100 bags of waste weighing around 300 kg were picked, which included 790 plastic bottles of drinks, shampoo and medicine, beverage cartons and pieces of Styrofoam.
Volunteer Service
Canon Hong Kong incorporate imaging expertise into volunteer service “Funtography Workshop” for children
08 Jun 2019 — Apart from bringing convenience and enjoyment to life, Canon always believes that imaging products are also tools helping our next generation to unleashed possibilities. Canon HK Corporate Volunteer Team developed the “Funtography workshop”, aim to incorporate Canon’s imaging expertise into our volunteer service. Through fun and interactive content named “Miniature Wonderland”, participating children had a delightful afternoon, enjoyed creative fun through photo shoot and print.
Volunteer Service
Canon Hong Kong collaborates with People Service Centre to prepare lunch boxes to show the appreciation to food donors
18 May 2019 — On 18 May 2019, Canon HK organized an extension service called “Surplus Food for Love”. Our team formed 10 groups together with Ma Tau Wai Estate beneficiary families, making lunch boxes with surplus food connected while enjoying cooking with them.
Volunteer Service
Canon Hong Kong supported Plantation Enrichment Project Join hand to build native tree woodland
28 Apr 2019 — With the objective of passing on beautiful, lush communities to the children of the future, Canon Hong Kong (Canon HK) has supported the “Plantation Enrichment Project (PEP)” coordinated by The Green Earth. Throughout 2 years program, Canon HK corporate volunteer team participated in both afforestation activity and post-planting maintenance in order to show full support to this environmental conservation project.
Award
Award
Canon Hong Kong Attained HKACE Customer Service Excellence Award Presented Smart and Intimate Service Experience with Comprehensive e-Workflow Solutions
24 Aug 2020 — Canon Hong Kong Attained HKACE Customer Service Excellence Award Presented Smart and Intimate Service Experience with Comprehensive e-Workflow Solutions Canon Hongkong Co., Ltd. (Canon Hong Kong) has been actively participating in the "Customer Service Excellence Award" program organized by the Hong Kong Association of Customer Service Excellence (HKACE). In 2019, with the achievement of "Business Process Management –e-Workflow Solution", Canon Hong Kong proudly attained the “Outstanding Customer Service Program Award – Merit Award”. In particular, it is also the fifth consecutive year award in praise of the company’s caring and competent service. The HKACE has been advocating the use of digital technologies in customer services, emphasizing the importance of integrated channels by embedding human touch elements into digital technology, so as to provide a better customer experience that fulfils their new demand. In this year’s program, themed with “Business Process Management – e-Workflow Solution” to share how Canon Hong Kong integrates digital solutions into our customer services process to enhance its services quality and keep abreast with the times, in both business and consumer areas. All-rounded Online Service Platforms Canon Hong Kong is committed to providing a one-stop online platform in order to satisfy the needs for consumer products’ customers. Our online platform supports all product categories, not limited to camera and lenses, but also videography solutions, various multifunction printers and scanning products. Upon completion for the online registration, customers can enjoy a series of intimate post-sales service including requesting for the product repair quotations, making online payment, arranging an appointment for door-to-door pickup and delivery services, checking repair status with SMS update in real-time, seeking assistance via online chat or customer service hotline, anytime and anywhere. Remote and Predictive Technical Support For corporate clients, Canon Hong Kong invests smart technologies into the services, including the provision of remote technical support (rTS) and products with cloud services to improve operating efficiency to fulfill the corporate clients’ needs. The system allows us to monitor the machine status proactively. Engineers can receive the live information through their mobile device, which shortens the repair time and provides excellent one call resolution service to clients. In other words, technology is a revolution to change our service from reactive to predictive. Under the epidemic situation, rTS becomes more critical. Besides on-site service support, we provide diversified online support, including FAQ and demonstration videos as well as remote network connections, so that customers can enjoy more options on our services. e-Workflow for Routine Works For the routine daily operations in different Administrative Departments, there have been 44 digitization plans completed in four years since 2016, to simplify routine works among various departments. All of these e-workflows effectively help to reduce the workload, time and cost for our Manpower. Mobile working platforms also enable our colleagues to operate their business practice in ways beyond traditional methods. Simultaneously, the e-workflow optimizes the internal resource allocation by bringing more convenience, higher accuracy and improved overall management efficiency. Offer Digital Transformation Support to other corporations Not just for Canon Hong Kong’s operations, we also shared our digital transformation expertise to assist over 1000 corporate clients in developing tailor-made e-workflow solutions; so that they can also implement unique and top-notch services to their customers. Digital transformation for enterprises is imminent especially for the recent situation. One of the examples, the documents management system (e-workflow) provides a more secure and economical way to manage all information. Through the system, users can access information anywhere and are connected with one another through messaging and document sharing. “As one of the leading imaging companies in Hong Kong, we are committed to providing innovative products, timely technical support and creating high-quality and caring services for our customers. Winning the Customer Service Excellent Award for five consecutive years is definitely huge recognition of our effort. I would like to express my gratitude for the dedication of our front-line service team in satisfying customers’ needs ranging from consumers to corporate clients. Moving forward, we will continue to develop customer value and convenience with our customer-oriented mind backed up by unique digital technologies” Mr. Shunichi Morinaga, President & CEO of Canon Hong Kong, shared his remarks. About Hong Kong Association of Customer Service Excellence Established in February 2000, the Hong Kong Association for Customer Service Excellence (HKACE) is a non-profit professional organization led by customer service professionals, comprising 10 founding members and 43 corporate members from different industries, with the support of the Government, community and industry leaders. By means of activities, awards and education programmes, the HKACE is dedicated in fostering customer service excellence in Hong Kong. About HKACE Customer Service Excellence Award In line with the mission to promote customer service excellence among members, the HKACE introduced the Customer Service Excellence Award program in 2001. Nowadays, the Customer Service Excellence Award has become annual key event of the HKACE. By presenting the Grand Award, Outstanding Customer Service Program Award, Service Appreciation Award as well as Team Award and Individual Awards for different categories, the award motivates customer service staff, promotes a customer service culture and recognizes outstanding performers.
Award
Canon Hong Kong Attained Caring Company Award Logo for 16 Consecutive Years
05 Aug 2020 — Canon Hong Kong Attained Caring Company Award Logo for 16 Consecutive Years In pursue of Canon Group’s Global Corporate Philosophy “Kyosei”, Canon Hongkong Company Limited (Canon HK) has been devoted not only in providing quality imaging products and services, but also in contributing to an even better Hong Kong society, by means of carrying out a full spectrum of Corporate Social Responsibility programs with our expertise and resources. In 2019/2020, with nominations from 9 social welfare organizations to prove our contribution on environmental protection, support to patients and disadvantaged groups. Canon HK was proudly awarded the Caring Company 15 Years Plus Logo by the Hong Kong Council of Social Service (HKCSS), in recognition of our promising efforts on performing corporate social responsibility in the areas of “Caring for the Community”, “Caring for the Employees” and “Caring for the Environment” for the past 16 years. The 9 nominating organizations include (in no particular order): Arts with the Disabled Association Hong Kong Children's Thalassaemia FoundationFour Dimensions Consulting Limited, Hong Kong Christian Service Image Pro, Tung Wah Group of Hospitals People Service Centre Limited St James' Settlement Suicide Prevention Services Limited The Green Earth Limited World Wide Fund for Nature Hong Kong Caring Company Scheme has been launched by HKCSS since 2002, with the mission of building a cohesive society through strategic partnerships among businesses and social service partners. This year, the scheme recognized 4,005 companies and organizations, in which 415 parties including Canon Hongkong have been proactively promoting corporate social responsibility for over 15 years or above. In 2019, the scheme supported 480 social service organizations contributing over 220 thousand hours of volunteer service and raised over HK$400 million in donations to the community.
Award
Canon Hong Kong Corporate Volunteer Team Attained the Gold Award for Volunteer Service (Organization) for the 4th consecutive year
30 Jul 2020 — Canon Hong Kong Corporate Volunteer Team is rewarded the Gold Award for Volunteer Service (Organization) 2019 issued by the Volunteer Movement of Social Welfare Department.
Award
Canon Hong Kong Receives ISO45001:2018 Occupational Health & Safety Management System Certificate
02 Jul 2020 — Canon Hong Kong receives ISO45001:2018 Occupational Health & Safety Management System Certificate, aiming to minimize chances of injury or illness to employees and all other stakeholders, through a series of hazard identification and risk assessment works, as well as to ensure employees of all levels can take part in the decision of OHS related matters in the company.
Environmental Protection
Environmental Protection
Canon Group Companies Support the ‘Earth Hour’ Light Off Campaign for 12 Consecutive years
28 Mar 2020 — Canon group companies including Canon Hongkong Company Limited (Canon HK) fully support the largest annual global environmental campaign “Earth Hour” organized by the World Wide Fund for Nature, by turning off all non-essential lights and electrical appliances for one hour from 8:30p.m. – 9:30p.m.on 28 March (Saturday).
Environmental Protection
Canon Hong Kong advocate Green Happy Lunar New Year for the 9th consecutive year
28 Feb 2020 — Canon Hongkong advocate Green Happy Lunar New Year for the 9th consecutive year Canon Hongkong Company Limited (Canon HK) has been participating in Greeners Action’s Red Packet Recycling Program, as the Red Packets Sponsor, for the 9th consecutive year, which aims to encourage all Canon HK staff and its family members to develop the habit of reuse and recycle as well as to promote the concept of environmental conservation.This year, Canon HK continuously joined the programme together with Canon Engineering Hongkong (CEHK) and Canon Electronic Business Machines (CEBM), over 13,000 pieces of used red packets were collected. The result presents an active environmental care attitude from our colleagues after Chinese New Year. All collected Red Packets have been sorted by Canon branded and non-Canon branded to be reused internally and donated to Greeners Action to arrange for other public usage respectively.
Environmental Protection
Canon Hong Kong Enthusiastically Supported “Walk for The Green Earth 2020”
11 Jan 2020 — Canon Hong Kong enthusiastically sponsored and supported the annual fundraising walkathon “Walk for The Green Earth” and sent its hiking team to challenge 12km night walk in Sai Kung Pak Tam Chung, organized by The Green Earth on 11th January 2020. All participants have brought along their own reusable water bottles and food containers, took their litter home and avoid unnecessary waste generation to countryside.
Environmental Protection
Canon Hong Kong Co-organized Organic Farm Family Day Trip with World Green Organisation
08 Dec 2019 — Canon Hongkong Company Limited has been encouraging staff to participate in different green activities, to enhance their awareness on environmental conservation. On 8th December 2019, 26 staff and their family members got away from the city to visit the HKFYA Organic Farm in Pat Heung, Yuen Long, co-organized by Canon HK and the World Green Organisation.
Sports
Sports
Canon Hong Kong has been Supporting Kitchee for 15 Consecutive Years
19 Dec 2019 — Canon Hong Kong has been the sponsor of Kitchee, a Hong Kong Premier League soccer team, for 15 years since 2004. Through years of sponsorships, supporting not only for international exhibition matches, but also for local soccer trainings and establishment of Hong Kong’s first soccer training centre, CHK has been enthusiastically promoting local soccer spirit and breed of sportsmanship.
Sports
Canon Delivered On-site Support for Asian Games Photographers
02 Sep 2018 — Canon was a sponsor for the Asian Games 2018 which has been held from 18 Aug to 2 Sep in Jakarta and Palembang, Indonesia, with approximately 10,000 athletes from 45 countries and regions competed in 462 events across 40 sports. Photographers from all over Asia and beyond were at the stadiums capturing all the action of thrilling sports event.
Sports
Canon Hong Kong supported UCI Track Cycling World Championship 2017
16 Apr 2017 — Canon Hong Kong (Canon HK) shows continuous support to local cycling sports and development since 2014 and is proud again to be the “Official Supplier in Office Equipment” of this world-class competition after “2015/2016 UCI Track Cycling World Cup - Hong Kong”.