Manual handling of tedious tasks reduces productivity
Tai Hing Group is committed to providing customers with diversified dining options. As a result, frontline employees need to process a large volume of incoming purchase orders, customer orders, and sales invoices in diversified formats. They are required to manually input data one by one. The reliance on manual handling of repetitive tasks is time-consuming, labor-intensive, and prone to errors. Consequently, additional manpower is needed to review and verify the accuracy of the data input. This practice not only diminishes overall productivity but also distracts employees’ attention from core business operations.
Reliance on physical documents impedes internal information flow
A substantial volume of physical documents and receipts is generated due to the network expansion of Tai Hing Group. Multiple departments, including frontline and back-office staff, need access to data at different times. However, the abundance of paper documents and the absence of a unified management system require employees to spend significant time on data input, retrieval, and review. Additionally, branches receive scattered documents daily, and frontline staff may not be able to input the data immediately, especially during peak dining periods. As a result, real-time data sharing among departments becomes challenging, hindering smooth internal information flow.
Substantial costs associated with transportation, packaging, and storage of physical documents
With the high likelihood of errors in manual data entry, the company must routinely transport documents from stores to the financial department for review to ensure accurate accounting. This incurs significant transportation and packaging costs. The accumulation of physical documents necessitates office space with sizeable filing cabinets and storage rooms. Driving up storage costs to accommodate the continuously incoming documents.