Notices

05 Dec 2016 — Thank you for using Canon products.It has been confirmed that when using the EF-S 18-135mm f/3.5-5.6 IS USM or EF 70-300mm f/4-5.6 IS II USM lens with certain digital SLR cameras, the following phenomenon will occur.We would like to offer our sincere apologies to customers who have been inconvenienced ...

29 Sep 2016 — To Users of certain Canon DLSR cameras together with EF-S 18-135mm f/3.5-5.6 IS USM and EF 70-300mm f/4-5.6 IS II USM Lenses“Notification about Lens Aberration Correction”Thank you for using Canon products. It has been confirmed that when using the EF-S 18-135mm f/3.5-5.6 IS USM or EF 70-300mm f/4-...

25 Aug 2016 — To Owners of the EOS 7D Mark II Digital SLR Camera​Thank you for using Canon productsRegarding the EOS 7D Mark II digital SLR camera, we are planning to release Firmware Version 1.1.0 for download from the Web in order to enhance the functions.Changes Changes in the firmware:We are planning to incorporate ...

14 Jul 2016 — To Users of Photo and Movie Storage Device “Connect Station CS100”(Firmware Update, Version 2.0.4)Thank you for using Canon products.The latest firmware for the Connect Station CS100 is now available. In order to update the firmware, the CS100 device must be connected to the Internet. Please see detailed ...

24 Feb 2016 — Canon “Macro Ring Lite MR-14 EX II” Notice of Error Correction in Instruction Manual (Regarding Use of Filter)Thank you for using Canon products.There is an error in the instruction manual for the "Macro Ring Lite MR-14EX II" which was released in May 2014. This notice conveys the details of the error ...

24 Feb 2016 — Canon Telephoto EF Lens AccessoryTo Users of Drop-in Circular Polarizing Filters PL-C52 and PL-C52(WII)Thank you for using Canon products.We have become aware that some of the above products sold from April 2014 onwards have been assembled with the polarizing filter glass reversely fitted. The details ...

11 Feb 2016 — To Users of Photo and Movie Storage Device "Connect Station CS100" Firmware Update, Version 1.2.0Thank you for using Canon products.The latest firmware for the Connect Station CS100 is now available. In order to update the firmware, the CS100 device must be connected to the Internet. Please see detailed ...

08 Jan 2016 — Thank you for using Canon products.Phenomena Except as described below, the following will occur with the affected units listed below:Linked shooting and wireless flash shooting with radio transmission will not work in some setting modes when 7 or more units are linked. This phenomenon does not occur ...

15 Oct 2015 — Regarding the Phenomenon of Skipped Frames in Footage Recorded in Slow Motion on the EOS C300 Mark II Digital Cinema Camera Thank you for using Canon products.We have become aware that there may be cases of skipped frames in footage recorded in slow motion on the EOS C300 Mark II Digital Cinema Camera....

03 Aug 2015 — With the popularization of the Internet and wireless LAN technology, a diverse range of electronic devices are now capable of connecting to a network, enabling the remote operation of various functions.By connecting to a network, however, information devices can become vulnerable to unauthorized third-...

30 Jul 2015 — Thank you for using Canon products.We have identified a phenomenon in which Canon inkjet printers supporting Google Cloud Print™ cannot be registered or cannot print in Google Cloud Print. It is due to the change of the Google server’s authentication method, and the phenomenon has been seen since the ...

09 Apr 2015 — CAMERA CONNECT:THE SINGLE APP FOR BOTH EOS AND POWERSHOTCamera Connect* is a unified app that connects your mobile devices to any Wi-Fi ^® -equipped Canon camera. Whether you shoot with a PowerShot or EOS, one app is all you need. With a fresh and intuitive new interface developed for both ...

24 Mar 2015 — If you are connecting your printer(s) to the network, please refer to this document on how to protect your printers from unauthorized access.

11 Mar 2015 — Thank you for your continued use of Canon PIXMA All-in-One Printers and “Picasa™ Web Album Direct Print” function.SituationWe regret to announce that due to the changes in the specifications of Picasa™ web albums by Google, it will not be possible for the above listed users to use“Picasa™ Web Album Direct ...

26 Feb 2015 — Thank you for using Canon products.The following phenomenon has been confirmed with the Professional Camcorders XF205 / XF200. Canon is now in the process of making preparations to correct this phenomenon.Phenomenon After returning the Camcorder from Power Save mode, footage captured in MXF format (on ...

16 Feb 2015 — Thank you for your continued use of Canon Inkjet Printer and “Print Your Days” Facebook Photo Printing Service.Situation We regret to announce that due to the changes in the specifications of the integrated Facebook's application programming interface, it has become difficult for us to maintain this ...

29 Jan 2015 — (Notice of the start of update services to Firmware Version 1.3.9) Thank you for using Canon products.Details Firmware Version 1.3.9 incorporates the following improvements and fixes:Improves the AF controllability when shooting in Live View mode with a wide-angle lens (fixed focal length or zoom).Fixes ...

21 Nov 2014 — The product model name of purchase record card of new EF-S 24mm f/2.8 STM which launches in Nov were printed incorrectly.As shown below, the product model name printed on the purchase record card is different from that the product model name printed on the product.Correct model name:EF-S 24mm f/2.8 STM ...

25 Sep 2014 — Thank you very much for using Canon products.For the 2013 2H and later models of the Canon inkjet printers, we have enhanced the Remote UI functionality (*) aiming for higher security.If your printer is connected to the network, it is recommended that the firmware of your printer be updated and the password ...

20 Feb 2014 — Canon EPP (Canon Easy-PhotoPrint) is a free application^*, provide users the ideal printing solution. With Canon EPP, users can print photos and PDF files easily on a compatible PIXMA photo printer and SELPHY CP900/CP910^{^} from iPhone / iPod touch / iPad / Android™ and Windows ...

12 Jun 2013 — Canon Mobile Printing is a free application that enables you to print photographs, web pages, images, PDF files and Document files from Android devices using a Canon multi-function devices or laser printer.What you can do with the Mobile Printing App: Quickly and easily set paper sizes.Print up to 20 ...

23 Nov 2012 — Canon Mobile Printing is a free application that enables you to print photographs, web pages, images, PDF files and Document files from an iPhone or iPad using a Canon multi-function devices or laser printer.What you can do with the Mobile Printing App: Set paper sizes to print easily and quickly. E....

19 Nov 2012 — Thank you for using Canon products.We have identified a phenomenon in which the firmware does not operate properly in some of the PIXMA PRO-10 and the PIXMA PRO-100.Phenomenon: The ink level may not be indicated properly in some instances.Affected Products: PIXMA PRO-10, PIXMA PRO-100Support: Customers ...

31 Oct 2012 — Drivers Support in Windows 8 Operating System Go to www.microsoft.com/windows8/ for more information on Windows 8.Inkjet Single function Printer Inkjet Multi function Printer Scanner Application Inkjet Single function Printer Model Name Windows 8*1 Windows RT*3 PIXMA iP100Supported*2 Supported ...

16 Oct 2012 — Thank you for using Canon products.The exterior rubber part on some Wireless File Transmitter WFT-E7D unit may change color (turn white) after a short period of time. Customer support for this phenomenon is described below.We take pride in the quality and performance of our products, and we offer our ...

17 Sep 2012 — EOS Remote (for iOS/for Android ™ )- What is the EOS Remote?:EOS Remote is an application for iOS/Android ™ smartphones. This is a powerful accessory to be carried about with the EOS 6D (built in Wi-Fi). EOS Remote makes taking photos and checking image using the remote function more convenient.It ...

28 Mar 2008 — Canon imageRUNNER, Color imageRUNNER, imagePRESS, LaserShot devices contain a vulnerability known as "FTP" bounce when configured for network printingDear Customers:First of all, we would like to thank you for your undying support to Canon and our products.It is found that some Canon imageRUNNER, Color ...

15 Sep 2006 — Canon Hongkong offer Free Inspection to Compact Personal Copier - PC6, PC7, PC11, PC80, PC100, NP1010, NP1020 and GR1400Dear Customers:First of all, we would like to thank you for your undying support to Canon and our products.We have issued a product advisory for eight cartridge-type compact personal ...

30 Dec 2004 — 30 Dec 2004Contact the Customer Service Center or a service location if any of the following problems are found.There are burn marks on the power plug.It is possible that tracking phenomena have started. This is a dangerous condition.A power plug prong is deformed.The power supply goes off and on ...

01 Apr 2003 — 1 April 2003Use of genuine Canon accessories is recommendedCanon products are designed to perform optimally when used with genuine Canon accessories. Canon shall not be liable for any damage to those products and/or accidents such as fire, etc., caused by the malfunction of non-genuine Canon accessories ...