To Users of Flash Speedlite EL-5
Thank you for using Canon products.
We regret to inform that the following issue has been confirmed for the Flash Speedlite EL-5. Our customer support measures are stated below.
We are committed to taking steps needed to help ensure that our customers can use our products with confidence.
Issue:
For certain units of the product, the battery drains faster when the power is OFF.
Even when a battery has been fully charged, it may deplete completely in approximately 2 days.
Affected Product:
Speedlite EL-5
Units that exhibit number “0” in the fourth digit from the left of the serial number with this issue confirmed, are affected.
Support:
Affected units will be inspected/repaired free of charge until September 30, 2026. Kindly note that any inspection/repair other than for the issue aboveare subject to applicable fees.
Contact Information:
Please contact your nearest service centre if you have any queries.
First posted on 19 September 2024