Notices

June 2024

uniFLOW Online Security Advisory

10 Jun 2024 — uniFLOW Online Device Registration Susceptible To Compromise A potential susceptibility to compromise in device registration has been identified in uniFLOW Online. Whilst we have not received any reports of exploitation, we recommend that you read the security advisory link. Details of the vulnerability, ...

April 2024

Updated
Regarding Vulnerability Measure against Buffer Overflow for Laser Printers and Small Office Multifunction Printers

09 Apr 2024 — Thank you for using Canon Products. Multiple cases of buffer overflow vulnerabilities have been found for Canon Laser Printers and Small Office Multifunction Printers. These vulnerabilities indicate the possibility that if a product is connected directly to the Internet without using a router (wired ...

September 2023

Updated
Vulnerabilities Mitigation / Remediation for Office / Small Office Multifunction Printers, Laser Printers and Inkjet Printers

06 Sep 2023 — Thank you for using Canon Products. Multiple vulnerabilities were found for certain Office / Small Office Multifunction Printers, Laser Printers and Inkjet Printers. These vulnerabilities indicate the possibility that if a product is connected directly to the Internet without using a router (wired ...

May 2023

Updated
macOS Compatibility List for Inkjet Printer / Scanner

04 May 2023 — List of Products Supported MAXIFY Series  |  PIXMA E Series  |  PIXMA G Series  |    PIXMA GM Series  | PIXMA GX Series  |  PIXMA iP Series   |  PIXMA iX Series  |  PIXMA MG Series  |  PIXMA ...

January 2023

uniFLOW MOM Tech Support Potential Data Exposure Vulnerability

20 Jan 2023 — A potential data exposure vulnerability has been identified in uniFLOW Server and uniFLOW Remote Print Server. Whilst we have not received any reports of exploitation, we recommend that you upgrade your implementation to the latest version. Details of the vulnerability, mitigation and remediation can ...

December 2022

Regarding Vulnerability Measure Against Buffer Overflow for Laser Printers and Small Office Multifunction Printers (CVE-2022-43608)

12 Dec 2022 — Thank you for using Canon Products. A buffer overflow vulnerability has been detected for Canon Laser Printers and Small Office Multifunction Printers listed under Affected Models below. (CVE-2022-43608) This vulnerability suggests the possibility that if a product is connected directly to the ...

July 2022

Updated
Regarding Measure against RSA Key Generation Vulnerability for Enterprise/Small Office Multifunction Printers and Laser Printers/Inkjet Printers

28 Jul 2022 — Thank you for using Canon products. A vulnerability affecting Cryptographic library’s RSA Key generation in Canon’s Enterprise/Small Office Multifunction Printers and Laser Printers/Inkjet Printers has been confirmed. (CVE-2022-26320) This vulnerability may allow efficient calculation of private RSA ...

Updated
Regarding Vulnerability Measure Against Buffer Overflow for Laser Printers/Inkjet Printers and Small Office Multifunction Printers

18 Jul 2022 — Thank you for using Canon Products. Multiple cases of buffer overflow vulnerability have been detected for Canon Laser Printers/Inkjet Printers and Small Office Multifunction Printers listed under Affected Models below. (CVE-2022-24672, CVE-2022-24673, CVE-2022-24674) This vulnerability suggests ...

June 2022

To Users of Canon's Multifunctional Printers / Laser Printers / Inkjet Printers

14 Jun 2022 — Thank you for using Canon products. A recent announcement by Google on “Less secure apps & your Google Account” has come to our attention. According to the announcement, Google will no longer support the use of third-party apps or devices which require a user to sign-in to Google Account using ...

Updated
Regarding Inkjet Printer Turns off Immediately Or Goes Into Loop of Reboot

13 Jun 2022 — Thank you for using Canon products. An issue had recently been identified in some inkjet printers. This has been resolved as of 7 June 2022. We take pride in the quality and performance of our products. We offer our apologies to any customers who have been inconvenienced. Phenomenon: The printer turns ...

December 2021

Advisory for Laser Printers and Small Office Multifunction Printers

24 Dec 2021 — Thank you for using Canon Products. A cross-site scripting vulnerability has been identified in the Remote UI feature of Canon Laser Printers and Small Office Multifunction Printers (Refer to affected models shown below) (Vulnerability Tracking ID:JVN#64806328). For this vulnerability to be exploited, ...

September 2021

To Users of PIXMA GX6070 and GX7070 Series Inkjet Printer

07 Sep 2021 — Thank you for using Canon products. We have identified an issue where some GX6070 and GX7070 series inkjet printers may have small amount of ink leakage to printer exterior. Phenomenon: ​​​​​When the function “Ink Flush” (which is used for maintenance) is performed a few times, or when the print head ...

February 2021

Updated
Q&A on Inkjet Printer

17 Feb 2021 — Q&A on Inkjet Printer Q1: What is the difference between Dye and Pigment ink? Ink is made up of pigment, solvent, additives and water. Pigment is dissolved at the molecular level in dye ink. But in pigment ink, is only dispersed without being dissolved. Each ink type has its own strengths, with ...

September 2020

Regarding the Security Advisory for Canon Laser Printer and Small Office Multifunctional Printer Related to IP Stack Protocol

30 Sep 2020 — Thank you for using Canon Products. SCADAfence Ltd, a cybersecurity company headquartered in Israel, has drawn to our attention the vulnerabilities related to the IP stack protocol, which is used by Canon Laser Printer and Small office Multifunctional Printer. (CVE-2020-16849) Due to these ...

February 2020

To Users of PIXMA TS and TR Series Inkjet Printer

05 Feb 2020 — Thank you for using Canon products. We have identified a rare phenomenon where some inkjet printers may not turn off in certain instances. Phenomenon ​​​​​When your printer is connected to a computer via USB cable, if you press the printer’s [ON] button (to turn off the printer) IMMEDIATELY after ...

August 2018

Regarding the Results of Our Investigation Into Vulnerabilities in Products Equipped with Fax Functions

30 Aug 2018 — Recently, researchers reported on vulnerabilities found in the communication protocols in the fax functions of certain products. (CVE-ID: CVE-2018-5924, CVE 2018-5925).Please  refer here for details of the impact of these vulnerabilities on Canon products equipped with fax functions.

February 2018

Information on 'Meltdown' and 'Spectre' Vulnerabilities

20 Feb 2018 — Information on 'Meltdown' and 'Spectre' VulnerabilitiesThank you for using Canon products.With the recent disclosure of "Meltdown" and "Spectre" vulnerabilities, we would like to provide information on how it affect our products.Supplementary Information on 'Meltdown' and 'Spectre': The vulnerabilities ...

December 2017

How to protect against WPA2 vulnerability (KRACKs) - Office Multi-function printers, small office multi-function printers, production printers, and laser beam printers with Wi-Fi feature

08 Dec 2017 — How to protect against WPA2 vulnerability (KRACKs) - Office Multi-function printers, small office multi-function printers, production printers, and laser beam printers with Wi-Fi feature​Thank you for using Canon products.With the recent disclosure of WPA2 Vulnerability (KRACKs), we would like to provide ...

How to protect against WPA2 vulnerability (KRACKs) - Large format printers with Wi-Fi feature

08 Dec 2017 — How to protect against WPA2 vulnerability (KRACKs) - Large format printers with Wi-Fi featureThank you for using Canon products.With the recent disclosure of WPA2 Vulnerability (KRACKs), we would like to provide information on proper safeguards to mitigate risks associated with this vulnerability when ...

How to protect against WPA2 vulnerability (KRACKs) - Inkjet printers, inkjet multi-function printers with Wi-Fi feature

08 Dec 2017 — Thank you for using Canon products.With the recent disclosure of WPA2 Vulnerability (KRACKs), we would like to provide information on proper safeguards to mitigate risks associated with this vulnerability when using Canon products.Supplementary Information on KRACKs: A vulnerability known as KRACKs in ...

How to protect against WPA2 vulnerability (KRACKs) - Cameras, camcorders, projectors, compact photo printers, and related products with Wi-Fi feature

08 Dec 2017 — How to protect against WPA2 vulnerability (KRACKs) - Cameras, camcorders, projectors, compact photo printers, and related products with Wi-Fi featureThank you for using Canon products.With the recent disclosure of WPA2 Vulnerability (KRACKs), we would like to provide information on proper safeguards ...

June 2017

How to Protect Against WannaCry Ransomware

14 Jun 2017 — How to Protect Against WannaCry RansomwareThank you for using Canon products.It is found that ransomware known as WannaCry malware that forces users to pay a "ransom" to regain access to their data has been spreading worldwideTo ensure the safe and secure use of Canon varioPRINT production printers and ...

August 2015

Updated
Security related to Canon products which are connected to a network

03 Aug 2015 — With the popularization of the Internet and wireless LAN technology, a diverse range of electronic devices are now capable of connecting to a network, enabling the remote operation of various functions.By connecting to a network, however, information devices can become vulnerable to unauthorized third-...

July 2015

Google Cloud Print Service Not Available

30 Jul 2015 — Thank you for using Canon products.We have identified a phenomenon in which Canon inkjet printers supporting Google Cloud Print™ cannot be registered or cannot print in Google Cloud Print. It is due to the change of the Google server’s authentication method, and the phenomenon has been seen since the ...

March 2015

To Protect Your Printers From Unauthorized Access

24 Mar 2015 — If you are connecting your printer(s) to the network, please refer to this document on how to protect your printers from unauthorized access.

To Users of Canon PIXMA MG4170/ MG4270/ MG5370/ MG5470/ MG6270/ MG6370/ MG8270/ MX527/ MX897/ MX727 and MX927 Printers

11 Mar 2015 — Thank you for your continued use of Canon PIXMA All-in-One Printers and “Picasa™ Web Album Direct Print” function.SituationWe regret to announce that due to the changes in the specifications of Picasa™ web albums by Google, it will not be possible for the above listed users to use“Picasa™ Web Album Direct ...

February 2015

To Users of Canon PIXMA Inkjet Printers

16 Feb 2015 — Thank you for your continued use of Canon Inkjet Printer and “Print Your Days” Facebook Photo Printing Service.Situation We regret to announce that due to the changes in the specifications of the integrated Facebook's application programming interface, it has become difficult for us to maintain this ...

September 2014

Firmware Update Notice for MG7100 series, MG6400 series, MG5500 series, MG3500 series, MX470 series, MX530 series, iX6800 series, and iP8700 series (Security Enhancement)

25 Sep 2014 — Thank you very much for using Canon products.For the 2013 2H and later models of the Canon inkjet printers, we have enhanced the Remote UI functionality (*) aiming for higher security.If your printer is connected to the network, it is recommended that the firmware of your printer be updated and the password ...

February 2014

Canon EPP (Easy-PhotoPrint)

20 Feb 2014 — Canon EPP (Canon Easy-PhotoPrint) is a free application*, provide users the ideal printing solution. With Canon EPP, users can print photos and PDF files easily on a compatible PIXMA photo printer and SELPHY CP900/CP910^ from iPhone / iPod touch / iPad / Android™ and Windows ...

June 2013

Canon Mobile Printing

12 Jun 2013 — Canon Mobile Printing is a free application that enables you to print photographs, web pages, images, PDF files and Document files from Android devices using a Canon multi-function devices or laser printer.What you can do with the Mobile Printing App: Quickly and easily set paper sizes.Print up to 20 ...

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