Notices

October 2020

Care and Maintenance of Built-in Battery For iNSPiC [C] CV-123A

22 Oct 2020 — Care and Maintenance of Built-in Battery for iNSPiC [C] CV-123A Thank you for using Canon products. It is recommended that you fully charge the iNSPiC [C] CV-123A built-in battery after use.  For healthy battery maintenance, it is recommended that you fully charge the battery once a year before ...

September 2020

Regarding the Security Advisory for Canon Laser Printer and Small Office Multifunctional Printer Related to IP Stack Protocol

30 Sep 2020 — Regarding the Security Advisory for Canon Laser Printer and Small Office Multifunctional Printer Related to IP Stack Protocol  Thank you for using Canon Products. SCADAfence Ltd, a cybersecurity company headquartered in Israel, has drawn to our attention the vulnerabilities related to ...

April 2020

Updated
Mac OS X Compatibility List for Inkjet Printer / Scanner

16 Apr 2020 — Mac OS X Compatibility List for Inkjet Printer / Scanner   You can check for compatible OS for your specific model by clicking here. Select a product category ( e.g. "Inkjet printers") Select a product series (e.g. "PIXMA") Select a model (e.g. "PIXMA iP2772") Select a document type (Click ...

February 2020

To Users of PIXMA TS and TR Series Inkjet Printer

05 Feb 2020 — To Users of PIXMA TS and TR Series Inkjet Printer Thank you for using Canon products. We have identified a rare phenomenon where some inkjet printers may not turn off in certain instances. Phenomenon ​​​​​When your printer is connected to a computer via USB cable, if you press the printer’s [ON] button ...

August 2018

Regarding the Results of Our Investigation Into Vulnerabilities in Products Equipped with Fax Functions

30 Aug 2018 — Regarding the Results of Our Investigation Into Vulnerabilities in Products Equipped with Fax Functions Recently, researchers reported on vulnerabilities found in the communication protocols in the fax functions of certain products. (CVE-ID: CVE-2018-5924, CVE 2018-5925). Please  refer here for ...

February 2018

Information on 'Meltdown' and 'Spectre' Vulnerabilities

20 Feb 2018 — Information on 'Meltdown' and 'Spectre' Vulnerabilities Thank you for using Canon products.With the recent disclosure of "Meltdown" and "Spectre" vulnerabilities, we would like to provide information on how it affect our products.Supplementary Information on 'Meltdown' and 'Spectre': The vulnerabilities ...

December 2017

How to protect against WPA2 vulnerability (KRACKs) - Office Multi-function printers, small office multi-function printers, production printers, and laser beam printers with Wi-Fi feature

08 Dec 2017 — How to protect against WPA2 vulnerability (KRACKs) - Office Multi-function printers, small office multi-function printers, production printers, and laser beam printers with Wi-Fi feature ​Thank you for using Canon products. With the recent disclosure of WPA2 Vulnerability (KRACKs), we would like to provide ...

How to protect against WPA2 vulnerability (KRACKs) - Large format printers with Wi-Fi feature

08 Dec 2017 — How to protect against WPA2 vulnerability (KRACKs) - Large format printers with Wi-Fi feature Thank you for using Canon products. With the recent disclosure of WPA2 Vulnerability (KRACKs), we would like to provide information on proper safeguards to mitigate risks associated with this vulnerability when ...

How to protect against WPA2 vulnerability (KRACKs) - Inkjet printers, inkjet multi-function printers with Wi-Fi feature

08 Dec 2017 — How to protect against WPA2 vulnerability (KRACKs) - Inkjet printers, inkjet multi-function printers with Wi-Fi feature Thank you for using Canon products. With the recent disclosure of WPA2 Vulnerability (KRACKs), we would like to provide information on proper safeguards to mitigate risks associated ...

How to protect against WPA2 vulnerability (KRACKs) - Cameras, camcorders, projectors, compact photo printers, and related products with Wi-Fi feature

08 Dec 2017 — How to protect against WPA2 vulnerability (KRACKs) - Cameras, camcorders, projectors, compact photo printers, and related products with Wi-Fi feature Thank you for using Canon products. With the recent disclosure of WPA2 Vulnerability (KRACKs), we would like to provide information on proper safeguards ...

November 2017

To customers of the PIXMA TS8070 and TS6070

01 Nov 2017 — To customers of the PIXMA TS8070 and TS6070 Thank you for using Canon products. We have identified a phenomenon in the feed roller gear (the white gear) on certain units of PIXMA TS8070, or TS6070 printers. Phenomenon In rare instances during the use of printer, the feed roller gear comes off due to ...

June 2017

How to Protect Against WannaCry Ransomware

14 Jun 2017 — How to Protect Against WannaCry Ransomware Thank you for using Canon products.It is found that ransomware known as WannaCry malware that forces users to pay a "ransom" to regain access to their data has been spreading worldwideTo ensure the safe and secure use of Canon varioPRINT production printers ...

August 2015

Updated
Windows 10 - Compatible Applications and Drivers

03 Aug 2015 — Windows 10 - Compatible Applications and Drivers Note: New product model launch after July 2015 is compatible to Windows 10 unless otherwise stated.You can check for compatible OS for your specific model by clicking here.How to check: Select a product category (For e.g. "Inkjet printers") Select a product ...

Updated
Security related to Canon products which are connected to a network

03 Aug 2015 — Security related to Canon products which are connected to a network With the popularization of the Internet and wireless LAN technology, a diverse range of electronic devices are now capable of connecting to a network, enabling the remote operation of various functions. By connecting to a network, however, ...

July 2015

Google Cloud Print Service Not Available

30 Jul 2015 — Google Cloud Print Service Not Available Thank you for using Canon products. We have identified a phenomenon in which Canon inkjet printers supporting Google Cloud Print™ cannot be registered or cannot print in Google Cloud Print. It is due to the change of the Google server’s authentication method, ...

March 2015

To Protect Your Printers From Unauthorized Access

24 Mar 2015 — To Protect Your Printers From Unauthorized Access If you are connecting your printer(s) to the network, please refer to this document on how to protect your printers from unauthorized access.

To Users of Canon PIXMA MG4170/ MG4270/ MG5370/ MG5470/ MG6270/ MG6370/ MG8270/ MX527/ MX897/ MX727 and MX927 Printers

11 Mar 2015 — To Users of Canon PIXMA MG4170/ MG4270/ MG5370/ MG5470/ MG6270/ MG6370/ MG8270/ MX527/ MX897/ MX727 and MX927 Printers Thank you for your continued use of Canon PIXMA All-in-One Printers and “Picasa™ Web Album Direct Print” function. Situation We regret to announce that due to the changes in the specifications ...

February 2015

To Users of Canon PIXMA Inkjet Printers

16 Feb 2015 — To Users of Canon PIXMA Inkjet Printers Thank you for your continued use of Canon Inkjet Printer and “Print Your Days” Facebook Photo Printing Service. Situation We regret to announce that due to the changes in the specifications of the integrated Facebook's application programming interface, it has ...

September 2014

Firmware Update Notice for MG7100 series, MG6400 series, MG5500 series, MG3500 series, MX470 series, MX530 series, iX6800 series, and iP8700 series (Security Enhancement)

25 Sep 2014 — Firmware Update Notice for MG7100 series, MG6400 series, MG5500 series, MG3500 series, MX470 series, MX530 series, iX6800 series, and iP8700 series (Security Enhancement) Thank you very much for using Canon products. For the 2013 2H and later models of the Canon inkjet printers, we have enhanced the ...

July 2014

To PIXMA MG3570 Users

03 Jul 2014 — To PIXMA MG3570 Users Thank you for using Canon products. We have identified a phenomenon in which certain batches of the model PIXMA MG3570 does not turn on in some instances. Canon continuously strives to provide our customers with high quality, reliable products that can be used with confidence. We ...

February 2014

Canon EPP (Easy-PhotoPrint)

20 Feb 2014 — Canon EPP (Easy-PhotoPrint) Canon EPP (Canon Easy-PhotoPrint) is a free application *, provide users the ideal printing solution. With Canon EPP, users can print photos and PDF files easily on a compatible PIXMA photo printer and SELPHY CP900/CP910 ^ from iPhone / iPod ...

June 2013

Canon Mobile Printing

12 Jun 2013 — Canon Mobile Printing Canon Mobile Printing is a free application that enables you to print photographs, web pages, images, PDF files and Document files from Android devices using a Canon multi-function devices or laser printer. What you can do with the Mobile Printing App: Quickly and easily set paper ...

March 2013

To PIXMA MG6370 Users

11 Mar 2013 — To PIXMA MG6370 Users Thank you for using Canon products. We have identified a phenomenon in which the PIXMA MG6370 Touch Screen experienced unresponsiveness in some random instances. Phenomenon: The printer´s touch screen does not respond in some instances. Affected Model: PIXMA MG6370 Support: To prevent ...

November 2012

Canon Office Mobile Printing

23 Nov 2012 — Canon Office Mobile Printing Canon Mobile Printing is a free application that enables you to print photographs, web pages, images, PDF files and Document files from an iPhone or iPad using a Canon multi-function devices or laser printer. What you can do with the Mobile Printing App: Set paper sizes to ...

To customers of the PIXMA PRO-10 or PRO-100

19 Nov 2012 — To customers of the PIXMA PRO-10 or PRO-100 Thank you for using Canon products. We have identified a phenomenon in which the firmware does not operate properly in some of the PIXMA PRO-10 and the PIXMA PRO-100. Phenomenon: The ink level may not be indicated properly in some instances. Affected Products: ...

October 2012

About Microsoft Windows 8 and Windows RT System Support for Inkjet Single function Printer, Inkjet Multi function Printer, Scanner and Application

31 Oct 2012 — About Microsoft Windows 8 and Windows RT System Support for Inkjet Single function Printer, Inkjet Multi function Printer, Scanner and Application Drivers Support in Windows 8 Operating System Go to www.microsoft.com/windows8/ for more information on Windows 8. Inkjet Single function Printer Inkjet Multi ...

July 2012

Mac OS X 10.8 (Mountain Lion) compatibility

27 Jul 2012 — Mac OS X 10.8 (Mountain Lion) compatibility Multi-function and Single-function Inkjet printer and scanner products:Canon will support its Multi-function and Single-function inkjet printer, and scanner products with Mac OS X 10.8 (Mountain Lion).To find a list of applicable models, please choose the applicable ...

June 2012

To Users of the imageCLASS MF5980dw multifunction printer

20 Jun 2012 — To Users of the imageCLASS MF5980dw multifunction printer Thank you for using Canon products. It has come to our attention that certain units of the "imageCLASS MF5980dw" multifunction printer (launched since September 2011) may contain a software bug which causes wrong detection of certain information ...

July 2010

Canon EPP (Easy-PhotoPrint)

14 Jul 2010 — Canon EPP (Easy-PhotoPrint) Canon EPP (Canon Easy-PhotoPrint) is a free application *, provide users the ideal printing solution. With Canon EPP, users can print photos and PDF files easily on a compatible PIXMA photo printer from iPhone / iPod touch / iPad and Android™ via a local wireless ...

October 2009

Drivers support in Microsoft Windows 7 / Windows Vista

14 Oct 2009 — Drivers support in Microsoft Windows 7 / Windows Vista About upcoming Microsoft Windows Operating System SupportDrivers Support in Windows 7 Operating System Microsoft's operating system, Windows 7, is less hardware intensive while include features such as streamlined user interface and support for new ...

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