Smart eServices is a suite of IoT-empowered service support capabilities that will transform the way field service is delivered with enhanced customer experience, at every stage of device lifecycle.
Installation Support Services (ISS)
With ISS, office devices are pre-configured from pre-supplied customer network information, and fully tested before delivery.
eMaintenance
eMaintenance is an empowering service that lets customer manage and control Canon multi-function devices more efficiently.
Predictive Scheduled Maintenance
PSM uses the connected device information received and notifies backend support team when the selected consumable parts reach the Life/Remaining Days.
Fault Diagnosis
Fault Diagnosis functions by continously monitoring and analyzing device data and localize the fault to the lowest component.
Virtual Assist
Whenever the engineers face complex issues, they can now initiate a Virtual ASSIST call and be visually guided by a remote support specialist to resolve the problem accurately and efficiently.
Remote Helpdesk
Canon and its Service Team are able to view and/or access customer's multi-function device remotely to provide live assistance.
eBusiness Portal
A one-stop platform for customers to perform transactions such as ordering of consumables, review device performance, retrieve invoices, submit meter counts and log a service request, all at the click of a few buttons.
Data Backup Service (DBS)
Data Backup Service provides a means to backup device configuration and information. In the time of data recovery, this serves as an efficient and effective method to recover device to its previous working state.
For new registration of Smart eServices or other enquiry, please kindly contact our Customer Service Hotline at (852) 3191-2323 or email to customer-care@chk.canon.com.hk
