Smart eServices is a suite of IoT-empowered service support capabilities that will transform the way field service is delivered with enhanced customer experience, at every stage of device lifecycle.
Predictive Scheduled Maintenance
PSM uses the connected device information received and notifies backend support team when the selected consumable parts reach the Life/Remaining Days.
Fault Diagnosis
Fault Diagnosis functions by continously monitoring and analyzing device data and localize the fault to the lowest component.
Virtual Assist
Whenever the engineers face complex issues, they can now initiate a Virtual ASSIST call and be visually guided by a remote support specialist to resolve the problem accurately and efficiently.
Remote Helpdesk
Canon and its Service Team are able to view and/or access customer's multi-function device remotely to provide live assistance.
For new registration of Smart eServices or other enquiry, please kindly contact our Customer Service Hotline at (852) 3191-2323 or email to customer-care@chk.canon.com.hk