Customer Communications Management Solution - Canon HongKong
Customer Communications Management Solution
Quadient Inspire
Today, delivering an exceptional customer experience (CX) through personalized omnichannel communications is essential to sustaining a competitive advantage, building customer loyalty and driving revenue.
However, when acting on customer experience opportunities, many large organizations face a number of challenges including departmental silos, legacy systems and changing market regulations.
Quadient’s CCM (Customer Communications Management) solution, Inspire, helps companies around the world design, manage and deliver personalized, accurate and compliant communications across all channels, from one centralized platform.
Benefit
Improve Customer’s Experience
CCM services improves customer’s interaction with digital content by way of printing documents, web pages, email, and live streaming to render desired information. The document output takes on different roles, such as print, SMS, text and chat.
Centralized Distribution
Delivering large batches of personalized documents are a vital part of customer communication. Advanced CCM solutions provide for the distribution of large volumes of data through a company’s mailing list. Communication can includes elements such as credit card statements, benefit statements, promotional offers, and new product launches.
Flexible Output Channels
The ability to provide multi-channel outputs with advanced integration capabilities is designed to improve the client base and brand strength of the company. The integration of CCM software with other platforms facilitates the ability for customers to select the platform they want to use when interacting with your company.
Reduce IT Burden
Reduce burden on IT and Eliminate the need for multiple siloed teams.
Boost Development
Accelerate go-to-market plans within a rapid development print environment that includes quality control, security and compliance features.
Speedy Releasing
Launch new offerings quickly using a common document process that supports collaboration and enables centralized control.
Detailed Features
Enhance Customer Experience
- Interactive Experiences
Craft dynamic digital experiences with interactive charts, graphs and sliders. - Personalization and Convenience
Leverage existing templates and data to create personalized and relevant communications. - Consistency
Created communications in a single design platform and delivered to customers via their channel of choice.
Increase Agility and Reduce Compliance Risk
- Effective Collaboration
Compliance, legal, and line-of-business teams collaborate throughout the communication creation process - Holistic View
Comprehensive view of entire communication package in every format to reduce ‘errors of omission - Greater Control
Easier to manage, track, audit, and approve regulatory language. Changes are made in one location and applied to all selected areas
Eliminate Silos and Empower Business Users
Centralized solution with intuitive UI for creating, approving and delivering omnichannel communications
- Eliminate the need for multiple siloed teams
- Reduce burden on IT
- Given access to parts of documents through an online web editor
- Allow access control for enhanced security
Speed Digital Transformation
- Integrates with existing legacy applications
- Allow using existing templates and data ecosystem
- Help create personalized, relevant communications easily across all channels.
Customer Journey Mapping
- Connect all customer communications directly to journey maps
- Offer visibility of every customer touchpoint across entire customer journey
- Enable user to manage all actions at a glance
Quadient Mobile Advantage
- Create highly individualized, responsive, interactive and compliant experiences across all channels at the same time
- Extend the power of inspire to your mobile apps and secure web portals
For more information about Quadient, please feel free to click here to get to know more.