Notices

March 2017

Updated
To Users of the PowerShot S100 Digital Camera

31 Mar 2017 — Thank you for using Canon products.Update: Please note that the free repairs described below, which we announced on June 28, 2012, will end on September 30, 2017. It has been confirmed that some PowerShot S100 digital cameras encounter a lens error caused by a disconnected part inside the camera. This ...

February 2017

Updated
Some images captured by the EF 70-300mm f/4-5.6 IS USM lens appear in insufficient resolution.

15 Feb 2017 — To All EF 70-300 f/4-5.6 IS USM Lens users Thank you for using Canon products.We recently informed you of a phenomenon in which some images captured by theEF 70-300 f/4-5.6 IS USM lens appear in insufficient resolution. This phenomenon may be seen at the edge of the frame at the 300mm setting when the ...

December 2016

Caution Regarding Counterfeit Canon EF 50mm f/1.8 II Lenses for Digital SLR Cameras

13 Dec 2016 — Caution Regarding Counterfeit Canon EF 50mm f/1.8 II Lenses for Digital SLR CamerasThank you for using Canon products. It has come to our attention that there are instances of counterfeit EF 50mm f/1.8 II lenses for digital SLR cameras being brought into Canon service centers for repair. These counterfeit ...

Updated
To Users of certain Canon DSLR cameras together with EF-S 18-135mm f/3.5-5.6 IS USM and EF 70-300mm f/4-5.6 IS II USM Lenses

05 Dec 2016 — Thank you for using Canon products.It has been confirmed that when using the EF-S 18-135mm f/3.5-5.6 IS USM or EF 70-300mm f/4-5.6 IS II USM lens with certain digital SLR cameras, the following phenomenon will occur.We would like to offer our sincere apologies to customers who have been inconvenienced ...

September 2016

To Users of certain Canon DLSR cameras together with EF-S 18-135mm f/3.5-5.6 IS USM and EF 70-300mm f/4-5.6 IS II USM Lenses “Notification about Lens Aberration Correction”

29 Sep 2016 — To Users of certain Canon DLSR cameras together with EF-S 18-135mm f/3.5-5.6 IS USM and EF 70-300mm f/4-5.6 IS II USM Lenses“Notification about Lens Aberration Correction”Thank you for using Canon products. It has been confirmed that when using the EF-S 18-135mm f/3.5-5.6 IS USM or EF 70-300mm f/4-...

August 2016

EOS 7D Mark II, Firmware Update

25 Aug 2016 — To Owners of the EOS 7D Mark II Digital SLR Camera​Thank you for using Canon productsRegarding the EOS 7D Mark II digital SLR camera, we are planning to release Firmware Version 1.1.0 for download from the Web in order to enhance the functions.Changes Changes in the firmware:We are planning to incorporate ...

February 2016

Canon "Macro Ring Lite MR-14 EX II" Notice of Error Correction in Instruction Manual (Regarding Use of Filter)

24 Feb 2016 — Canon “Macro Ring Lite MR-14 EX II” Notice of Error Correction in Instruction Manual (Regarding Use of Filter)Thank you for using Canon products.There is an error in the instruction manual for the "Macro Ring Lite MR-14EX II" which was released in May 2014. This notice conveys the details of the error ...

Canon Telephoto EF Lens Accessory To Users of Drop-in Circular Polarizing Filters PL-C52 and PL-C52(WII)

24 Feb 2016 — Canon Telephoto EF Lens AccessoryTo Users of Drop-in Circular Polarizing Filters PL-C52 and PL-C52(WII)Thank you for using Canon products.We have become aware that some of the above products sold from April 2014 onwards have been assembled with the polarizing filter glass reversely fitted. The details ...

January 2016

Updated
Firmware to Fix Phenomenon in Linked Shooting and Wireless Flash Shooting (During Use With 7 or More Units) When Using the Canon Speedlite 600EX-RT and Speedlite Transmitter ST-E3-RT

08 Jan 2016 — Thank you for using Canon products.Phenomena Except as described below, the following will occur with the affected units listed below:Linked shooting and wireless flash shooting with radio transmission will not work in some setting modes when 7 or more units are linked. This phenomenon does not occur ...

April 2015

CAMERA CONNECT

09 Apr 2015 — CAMERA CONNECT:THE SINGLE APP FOR BOTH EOS AND POWERSHOTCamera Connect* is a unified app that connects your mobile devices to any Wi-Fi ® -equipped Canon camera. Whether you shoot with a PowerShot or EOS, one app is all you need. With a fresh and intuitive new interface developed for both ...

January 2015

To Users of EOS-1D C Cinema EOS Camera

29 Jan 2015 — (Notice of the start of update services to Firmware Version 1.3.9) Thank you for using Canon products.Details Firmware Version 1.3.9 incorporates the following improvements and fixes:Improves the AF controllability when shooting in Live View mode with a wide-angle lens (fixed focal length or zoom).Fixes ...

November 2014

To Users of the EF-S 24mm f/2.8 STM

21 Nov 2014 — The product model name of purchase record card of new EF-S 24mm f/2.8 STM which launches in Nov were printed incorrectly.As shown below, the product model name printed on the purchase record card is different from that the product model name printed on the product.Correct model name:EF-S 24mm f/2.8 STM ...

February 2014

Canon EPP (Easy-PhotoPrint)

20 Feb 2014 — Canon EPP (Canon Easy-PhotoPrint) is a free application*, provide users the ideal printing solution. With Canon EPP, users can print photos and PDF files easily on a compatible PIXMA photo printer and SELPHY CP900/CP910^ from iPhone / iPod touch / iPad / Android™ and Windows ...

October 2012

To Users of the Wireless File Transmitter WFT-E7D

16 Oct 2012 — Thank you for using Canon products.The exterior rubber part on some Wireless File Transmitter WFT-E7D unit may change color (turn white) after a short period of time. Customer support for this phenomenon is described below.We take pride in the quality and performance of our products, and we offer our ...

September 2012

EOS Remote (for iOS/for Android™)

17 Sep 2012 — EOS Remote (for iOS/for Android ™ )- What is the EOS Remote?:EOS Remote is an application for iOS/Android ™ smartphones. This is a powerful accessory to be carried about with the EOS 6D (built in Wi-Fi). EOS Remote makes taking photos and checking image using the remote function more convenient.It ...

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