Notices

February 2020

Updated
To Users of EOS Utility 3.11.1 for Mac OS X and Picture Style File Registration Tool 1.0.0 for Mac OS X

04 Feb 2020 — macOS 10.15.2 was released by Apple on December 11, 2019. Following operation checks performed with this version at Canon, we have confirmed a USB connection issue with “EOS Utility 3.11.1 for Mac OS X” and "Picture Style File Registration Tool 1.0.0 for Mac OS X" whereby the functions enabled by ...

January 2020

To Users of Corel Application on LEGRIA HR 10 or Earlier Models

17 Jan 2020 — Thank you for using Canon products. This is to notify users that as of 31st March 2020, we will no longer support the software activation of Corel Application that comes with LEGRIA HR 10 (and earlier models) digital camcorder. The Corel Application disc is included with the LEGRIA HR 10 (or earlier ...

Updated
To Users of RF70-200mm F2.8 L IS USM Lens

08 Jan 2020 — Thank you for using Canon products. It has been confirmed that when using the RF70-200mm F2.8 L IS USM to perform AF shooting to capture a subject at close-range with the focus distance approximately set to the Tele-end (200mm), the image may become slightly front-focused. New firmware (version 1.0.6) ...

October 2019

Updated
To Users of PowerShot G7X Mark III: Improved Video Autofocus Performance with New Firmware Update

24 Oct 2019 — In response to feedback from customers about the recently launched PowerShot G7 X Mark III, Canon has released a firmware update that improves video autofocus speed, accuracy and subject detection performance.Firmware Version 1.1.0 incorporates the following enhancement:A new mode for Movie Servo AF ...

September 2019

EOS-1D C Cinema EOS Camera Firmware Version 1.4.2

12 Sep 2019 — Thank you for using Canon products.The update services to new firmware for EOS-1D C Cinema EOS Camera  (version 1.4.2) is now available.Firmware Version 1.4.2 incorporates the following fixes:​​​​​​​1. Corrects a PTP communication vulnerability.​​​​​​​2. Corrects a vulnerability related to ...

To Users of PowerShot G7X Mark III Digital Compact Camera

10 Sep 2019 — Thank you for using Canon products.We have confirmed the phenomenon below on some PowerShot G7X Mark III digital compact cameras.The following describes how to deal with this problem.We would like to offer our sincere apologies to users who have been inconvenienced by the phenomenon described below.Phenomenon:...

July 2019

To Users of PowerShot SX280 HS

15 Jul 2019 — This is a notification that as of January 1, 2020, we will no longer support the assisted GPS data service used for shortening the time for retrieving GPS data. The GPS function itself can be used regardless of the termination of the A-GPS service. We apologize for any inconveniences caused, and thank ...

April 2019

Updated
EOS R Firmware Version 1.2.0

18 Apr 2019 — Thank you for using Canon products.The new firmware for EOS R (version 1.2.0) is now available on Canon website.Firmware version 1.2.0 incorporates the following enhancements and fixes.Enhancements:1. ​Eye-detection AF - Supports Servo AF when shooting still images.- Now available when shooting ...

March 2019

Updated
To Users of the EF400mm f/2.8L IS III USM and EF600mm f/4L IS III USM Interchangeable Lenses for Digital SLR Cameras

28 Mar 2019 — Please be informed of the information outlined below regarding firmware for the EF400mm f/2.8L IS III USM and EF600mm f/4L IS III USM interchangeable lenses for digital SLR cameras.

February 2019

Updated
Firmware Notice: PowerShot SX740 HS Compact Digital Camera "Notification about a Firmware Bug"

21 Feb 2019 — Firmware Notice: PowerShot SX740 HS Compact Digital Camera "Notification about a Firmware Bug"Thank you for using Canon products.It has been confirmed that, in rare cases, the phenomenon described below may occur with the PowerShot SX740 HS Compact Digital Camera.We take great pride in the quality and ...

August 2018

Regarding the Results of Our Investigation Into Vulnerabilities in Products Equipped with Fax Functions

30 Aug 2018 — Recently, researchers reported on vulnerabilities found in the communication protocols in the fax functions of certain products. (CVE-ID: CVE-2018-5924, CVE 2018-5925). Please  refer here for details of the impact of these vulnerabilities on Canon products equipped with fax functions.

June 2018

Updated
Professional Camcorder XF405 / XF400 - Information and workaround for issues related to interlaced recording and white balance

26 Jun 2018 — Professional Camcorder XF405 / XF400 - Notice Regarding Issues Related Interlaced Recording and White BalanceThank you for using Canon products.We have determined that a recording error may occur with the XF405 / XF400. The details of the phenomenon and support plan are described below.Link to the Firmware ...

Updated
EOS C200 / C200B Digital Cinema Cameras - Explanation and Workaround for Interlaced Recording Issue

20 Jun 2018 — EOS C200 / C200B Digital Cinema Cameras - Notice Regarding Interlaced Recording IssueThank you for using Canon products.We have determined that a recording error may occur with the EOS C200 / C200B. The details of the phenomenon and support plan are described below.Link to the Firmware resolving this ...

May 2018

To Users of the EF 200-400mm f/4L IS USM Extender 1.4x Interchangeable Lens for Digital SLR and Mirrorless Cameras

08 May 2018 — Thank you for using Canon products.We have determined that some units of the EF 200-400mm f/4L IS USM Ext. 1.4x interchangeable lens for digital SLR and mirrorless cameras exhibit a phenomenon in which the focus may not be achieved during AF shooting. Firmware which addresses this phenomenon is available ...

February 2018

Information on 'Meltdown' and 'Spectre' Vulnerabilities

20 Feb 2018 — Information on 'Meltdown' and 'Spectre' VulnerabilitiesThank you for using Canon products.With the recent disclosure of "Meltdown" and "Spectre" vulnerabilities, we would like to provide information on how it affect our products.Supplementary Information on 'Meltdown' and 'Spectre': The vulnerabilities ...

January 2018

EOS-1D C Cinema EOS Camera, Firmware Version 1.4.1 (Notice of the start of update services to Firmware Version 1.4.1)

11 Jan 2018 — EOS-1D C Cinema EOS Camera, Firmware Version 1.4.1 (Notice of the start of update services to Firmware Version 1.4.1)Thank you for using Canon products.Firmware Version 1.4.1 incorporates the following improvements and fixes: Changes the maximum number of "Release cycles" displayed from 1,000,000 ...

December 2017

How to protect against WPA2 vulnerability (KRACKs) - Office Multi-function printers, small office multi-function printers, production printers, and laser beam printers with Wi-Fi feature

08 Dec 2017 — How to protect against WPA2 vulnerability (KRACKs) - Office Multi-function printers, small office multi-function printers, production printers, and laser beam printers with Wi-Fi feature​Thank you for using Canon products.With the recent disclosure of WPA2 Vulnerability (KRACKs), we would like to provide ...

How to protect against WPA2 vulnerability (KRACKs) - Large format printers with Wi-Fi feature

08 Dec 2017 — How to protect against WPA2 vulnerability (KRACKs) - Large format printers with Wi-Fi featureThank you for using Canon products.With the recent disclosure of WPA2 Vulnerability (KRACKs), we would like to provide information on proper safeguards to mitigate risks associated with this vulnerability when ...

How to protect against WPA2 vulnerability (KRACKs) - Inkjet printers, inkjet multi-function printers with Wi-Fi feature

08 Dec 2017 — Thank you for using Canon products.With the recent disclosure of WPA2 Vulnerability (KRACKs), we would like to provide information on proper safeguards to mitigate risks associated with this vulnerability when using Canon products.Supplementary Information on KRACKs: A vulnerability known as KRACKs in ...

How to protect against WPA2 vulnerability (KRACKs) - Cameras, camcorders, projectors, compact photo printers, and related products with Wi-Fi feature

08 Dec 2017 — How to protect against WPA2 vulnerability (KRACKs) - Cameras, camcorders, projectors, compact photo printers, and related products with Wi-Fi featureThank you for using Canon products.With the recent disclosure of WPA2 Vulnerability (KRACKs), we would like to provide information on proper safeguards ...

September 2017

Updated
To Users of the EOS C700 / EOS C700 PL / EOS C700 GS PL Digital Cinema Cameras

07 Sep 2017 — Thank you for using Canon products.We have determined that an error in recording may occur for the EOS C700, EOS C700 PL, and EOS C700 GS PL. The details of the phenomenon, workaround and support plan are described below.We would like to offer our sincere apologies to users who have been inconvenienced ...

Updated
EF50mm f/1.4 USM Interchangeable Lens for Digital SLR Cameras and Mirrorless Cameras

05 Sep 2017 — Thank you for using Canon products. We have determined that some EF50mm f/1.4 USM lenses exhibit a focus operation-related malfunction. The details of the phenomenon and Canon's service policy are described below.We would like to offer our sincere apologies to users who have been inconvenienced by this ...

June 2017

Connect Station CS100, Firmware Update Version 2.5.2

29 Jun 2017 — ​To Users of Photo and Movie Storage Device "Connect Station CS100"(Firmware Version 2.5.2)Thank you for using Canon products.The latest firmware for the Connect Station CS100 is now available. In order to update the firmware, the CS100 device must be connected to the Internet. Please see detailed instructions ...

How to Protect Against WannaCry Ransomware

14 Jun 2017 — How to Protect Against WannaCry RansomwareThank you for using Canon products.It is found that ransomware known as WannaCry malware that forces users to pay a "ransom" to regain access to their data has been spreading worldwideTo ensure the safe and secure use of Canon varioPRINT production printers and ...

Updated
EOS 7D MK II Remote Shooting with Camera Connect App with Camera Running Firmware Version 1.1.1

02 Jun 2017 — Users of the EOS 7D MK II Remote Shooting with Camera Connect App with Camera Running Firmware Version 1.1.1Update:We have updated Version 1.1.2 which resolves this issue as described in our original announcement on 17 May 2017.Firmware Version 1.1.2 incorporates the following fix:Corrects the phenomenon ...

May 2017

EF 24-105mm f/4L IS II USM Lens

17 May 2017 — To Users of the EF 24-105mm f/4L IS II USM Lens for Canon Digital SLR CamerasThank you for using Canon products.We have determined that some EF 24-105mm f/4L IS II USM lenses exhibit an AF operation-related malfunction. The details of the phenomenon and Canon’s service policy are described below.We would ...

Updated
Notice Regarding Malfunction during Use of VPG130 CFast Card for EOS C300 Mark II / EOS C300 Mark II PL Digital Cinema Cameras

16 May 2017 — To Users of the EOS C300 Mark II Digital Cinema CameraThank you for using Canon products.For the EOS C300 Mark II Digital Cinema Camera equipped with Firmware Version 1.0.6.1.00, we have confirmed a phenomenon in which, depending upon the usage conditions, the camera freezes when a VPG130 CFast card ...

March 2017

Updated
To Users of the PowerShot S100 Digital Camera

31 Mar 2017 — Thank you for using Canon products.Update: Please note that the free repairs described below, which we announced on June 28, 2012, will end on September 30, 2017. It has been confirmed that some PowerShot S100 digital cameras encounter a lens error caused by a disconnected part inside the camera. This ...

February 2017

Updated
Some images captured by the EF 70-300mm f/4-5.6 IS USM lens appear in insufficient resolution.

15 Feb 2017 — To All EF 70-300 f/4-5.6 IS USM Lens users Thank you for using Canon products.We recently informed you of a phenomenon in which some images captured by theEF 70-300 f/4-5.6 IS USM lens appear in insufficient resolution. This phenomenon may be seen at the edge of the frame at the 300mm setting when the ...

December 2016

Caution Regarding Counterfeit Canon EF 50mm f/1.8 II Lenses for Digital SLR Cameras

13 Dec 2016 — Caution Regarding Counterfeit Canon EF 50mm f/1.8 II Lenses for Digital SLR CamerasThank you for using Canon products. It has come to our attention that there are instances of counterfeit EF 50mm f/1.8 II lenses for digital SLR cameras being brought into Canon service centers for repair. These counterfeit ...

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