It is fast and easy to service your products.

You can either visit our Customer Care Center or use our Pickup & Delivery Service

Just bring the following items to our Customer Care Center, we shall take care the rest. 

Items to bring
1. Purchase Record Card or International Warranty Card
2. Original purchase receipt or invoice.
3. Products for inspection or repair.

Canon Customer Care Center Address:
20/F, iSQUARE, 63 Nathan Road, Tsim Sha Tsui, Kowloon. 

Opening Hours:  
Monday to Saturday 11:00am -7:00pm
(Close on Sunday and Public Holidays)

We will pickup the product from your home or office. Inspect and get it fixed, then deliver back to you.

Service Hours:  
Monday to Friday 10:00am - 6:00pm
Saturday 10:00am - 1:00pm
(Close on Sunday and Public Holidays)


If your product is on-site service model, please contact our Customer Service Hotline, we will arrange our product specialist to visit your location.

On-site Service Hours (Hong Kong):

Monday to Friday 9:00am – 5:00pm
Saturday 9:00am – 12:00noon
Close on Sunday and Public Holidays

Tel: 3191 2333
Customer Service Hotline Operation Guide

On-site Service Hours (Macau):

Monday to Friday 9:00am – 5:00pm
Close on Saturday, Sunday and Public Holidays

Macau Toll Free Hotline (On-site Repair Service): 0800 112

Product with Expired Warranty

You can bring the product to our Customer Care Center

  • join our CANON PLUS Extend Waranty Service
  • use one-time repair service