Pickup/Delivery Service Fee

 
- Film Camera 
- EOS Digital SLR Camera 
- Digital Camcorder 
- Binoculars 
- EF Lenses 
- Digital Compact Camera 
- SELPHY Compact Photo Printer 
- Facsimiles *
- Document Scanner 
- Photo Scanner 
- Projector *
- Personal Copier 
- Calculator / Electronic Dictionary 
- Visualizer 
- Business Printer *
- Laser Printer *
- Professional Photo Printer *
- A4/A3+ Photo Printer *
- Multi-function Photo Printer *
- Compact A4 Photo Printer *
Pickup Service: HK$80 HK$150 Free of Charge
Delivery Service (Self-pickup Service Points **): Free of Charge Not Applicable Not Applicable
Delivery Service (Door to Door): HK$80 Free of Charge Free of Charge

The above service fees only apply to products within warranty period, For products out of warranty period, an additional inspection fee will be charged (please refer to the table at the bottom of this page for details).

 

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If the Product is Canon Photo Printer and Canon Laser Printer with “Free pick-up and delivery service” stated on the Purchase Record Card, free pick-up and delivery service will be provided. To repair printers within Warranty Period, please call 3191 2333 to arrange for the free pick-up.

For printers out of warranty period, an inspection fee# will be collected during the pick-up. The printer will be delivered back to you free of charge upon completion of the repair service. The inspection fee will be deducted from the repair service charge and the balance of the repair service charge will be collected upon delivery.

The time for pick-up and delivery shall be subject to Canon's final decision on the availability and practicability.  Service fee will be collected when the machine is first picked-up. Balance of the service fee will be collected upon delivery (both cash only).  Free pick-up and delivery service will be provided once at first appointed schedule (per service job). Otherwise, a service charge of HK$150 will be applied to re-arrangement for every single pick-up/delivery service.  The amounts shown above are service fees chargeable per unit of product. Where an order contains more than one unit of product, service fee will be charged according to the units of products picked up/delivered.


Without prejudice to the aforesaid, CHK reserves its right to charge for repair service at any reasonable and appropriate time to be decided by CHK:

  • On-site pick-up and delivery services are only available to Hong Kong Island, Kowloon and the New Territories but not to Outlying Islands (Cheung Chau, Peng Chau, Lamma Island, Lantau Island, Discovery Bay, Sunny Bay & Disneyland), restricted areas and Macau. Specific areas like Ma Wan, Tung Chung and Airport will be charged HK$100 per Visit.

*The products which have on-site services are not available for this service. To arrange pick-up and delivery services for on-site services models, reasonable service fee# will be charged by Canon Hongkong. Please contact 3191 2333 for more information about on-site services. 

** Please contact 3191 2333 for more information about self pick-up service points. 

#Please also refers to Inspection Fee and Additional Charges Table.

The time for pick-up and delivery shall be subject to Canon's final decision on the availability and practicability.

 

Pickup/Delivery Additional Charges

Additional Charges

 

Additional Pick-up/ Delivery Charges - Territory Allocation (excluding inspection fee and repair charge)

Warranty type

Free pick-up and delivery models

Carry in & On-Site models


Mon-Fri (10am-7pm)

Mon-Fri (10am-7pm)

Hong Kong Island

Free

HK$100 Per Visit

Kowloon Peninsula

New Territories

Ma Wan

HK$100 Per Visit

HK$200 Per Visit

Airport

Tung Chung

Outlying Island :

Service Not Provide

Service Not Provide

Cheung Chau

Peng Chau

Lamma Island

Lantau Island

Discovery Bay

Sunny Bay & Disneyland

Remote Area :

Restricted Area with Permit

All Non-Public Traffic Area

Building without elevator

Free of charge for first 3 floors, and additional HK$40 per floor

Free of charge for first 3 floors, and additional HK$40 per floor

Macau

Service Not Provide

Service Not Provide


Notes :

1. "Per Visit" defines as every single journey


2. "Per Floor" defines as each floor.


3. For "Free pick-up and delivery models", "1-year" will be shown under "Warranty Period" in the Purchase Record Card.


4. For "Carry in & On Site models", "1-year Carry-in"; or "1-year Hong Kong and Macau On-site"; will be shown under "Warranty Period" in the Purchase Record Card.

Inspection Fee

Inspection Fee

Product Category

Inspection fee (HK$)

On-Site Repair Service Inspection Fee (HK$)*

EOS Digital SLR Camera

300 - 400

N/A

EF Lens (With "L" or "DO" & 200mm or Above Fixed Lens & TS-E Lens)

300

N/A

EF Lens (Others)

200

N/A

Speedlite Flash / Binoculars / Accessories

150

N/A

EOS M Digital Camera

300

N/A

Cinema EOS Camera (EOS-1D C)

500

N/A

Cinema EOS Camera (EOS C100, EOS C300)

1000

N/A

Cinema EOS Camera (EOS C500)

1000

N/A

EF Cinema Prime Lens

500

N/A

EF Cinema Zoom Lens

1000

N/A

Digital Compact Camera

100 - 150

N/A

Digital Camcorder

200

N/A

Video Lens

200

N/A

Photo printer - SELPHY Compact Printer

150

N/A

Photo printer (Except SELPHY Compact Printer)

200

440 - 660

Laser printer

200

660

Business printer

200

660

Photo Scanner

120

440

Projector

440

880

Visualizer

220

560

Communication Camera

220

560

Printing Calculator

120

N/A

Calculator (Except Printing Calculator)

120

N/A

Personal Copier

120

N/A

Personal Facsimiles

120

N/A

Printer accessories / Consumables (Except SELPHY Compact Printer accessories / Consumables)

120

N/A

N/A = Not applicable for this service


Notes:

  1. *On-site Repair Service is not applicable to Restricted Area, Construction Sites, & Unnamed Area. Additional charge HK$150 Per Call will be charged for Village Houses & Outlying Island(excluding Ma Wan, Tung Chung & Airport).
  2. "Per Call" defines as a job from first on-site call to completion, including on-site technician follow up calls. Canon Hongkong offers one month guarantee period on same symptom after repairing.
  3. Within guarantee period - free additional charge. After the guarantee period - count as a new job and charge HK$150.