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Customer Service Hotline: 3191-2333 (select: 2>1>3)

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To let you enjoy our one-stop professional after-sales service with greater convenience, we sincerely provide free pick-up and delivery services for laser printers and inkjet printers. Terms and condition, please see below Pickup and Delivery Service Fee for details.

For other products, you can enjoy pick-up and delivery services at the following prices:

Pickup and Delivery Service Fee

Pickup and Delivery Service Fee

 

EOS Digital SLR Camera

EOS M Digital Camera

EOS R Digital Camera

Digital Camcorder

Binoculars

RF / EF Lens

Digital Compact Camera 

Mobile Printer

Photo Scanner 

Calculator

Laser Printer

Inkjet Printer

 

Document Scanner

 

Pickup Service: HK$80 Free of Charge HK$150
Delivery Service (Self-pickup Service Points **): Free of Charge Not Applicable Not Applicable
Delivery Service (Door to Door): HK$80 Free of Charge HK$150

The above service fees only apply to products within warranty period.  For products out of warranty period, an additional inspection fee will be charged (please refer to the table at the bottom of this page for details).

For printers out of warranty period, an inspection fee# will be collected during the pick-up.  The printer will be delivered back to you free of charge upon completion of the repair service.  The inspection fee will be deducted from the repair service charge and the balance of the repair service charge will be collected upon delivery.

Without prejudice to the aforesaid, CHK reserves its right to charge for repair service at any reasonable and appropriate time to be decided by CHK: 

  • On-site pick-up and delivery services are only available to Hong Kong Island, Kowloon and the New Territories but not to Outlying Islands (Cheung Chau, Peng Chau, Lamma Island, Lantau Island, Sunny Bay & Disneyland), restricted areas, construction sites, and Macau. Specific area likes, Discovery Bay will be charged HK$150 per Visit.
  • For buildings without elevator, free of charge for first 3 floors, and additional HK$40 per floor.

The time for pick-up and delivery shall be subject to Canon's final decision on the availability and practicability.  Service fee will be collected when the machine is first picked-up, and balance of the repair fee will be collected upon delivery (both cash only).  Free pick-up and delivery service will be provided once at first appointed schedule (per service job). Otherwise, a service charge of HK$150 will be applied to re-arrangement for every single pick-up/delivery service.  The amounts shown above are service fees chargeable per unit of product. Where an order contains more than one unit of product, service fee will be charged according to the units of products picked up/delivered.

** Please contact 3191 2333 for more information about self pick-up service points. 

# Please refer to the inspection fee table

 

Inspection Fee

Inspection Fee

Product Category Inspection fee (HK$) On-Site Repair Service Inspection Fee (HK$)*
EOS Digital SLR Cameras 300-400 N/A
EOS M Digital Cameras 300 N/A
EOS R Digital Cameras 300 N/A
RF / EF Lens (With "L" or "DO" & 200mm or Above Fixed & TS-E Lens) 300 N/A
RF / EF Lens (Others) 200 N/A
Digital Compact Cameras 100-150 N/A
Speedlite Flash / Binoculars / Accessories 150 N/A
Cinema EOS Camera  1000 N/A
EF Cinema Prima Lens 500 N/A
EF Cinema Zoom Lens 1000 N/A
Digital Camcorder 200 N/A
Video Lens 200 N/A
Mobile Printer 150 N/A
Inkjet Printer 200 440 - 660
Laser Printer 200 660
Photo Scanner 120 440
Calculator 120

N/A

N/A = Not applicable for this service

Notes:

  1. *On-site Repair Service is not applicable to Restricted Area, Construction Sites, & Unnamed Area. Additional charge HK$150 Per Call will be charged for Village Houses & Outlying Island(excluding Ma Wan, Tung Chung & Airport).

  2. "Per Call" defines as a job from first on-site call to completion, including on-site technician follow up calls. Canon Hongkong offers one month guarantee period on same symptom after repairing.

  3. Within one month guarantee period - free additional charge. After the guarantee period – Canon Hongkong shall count as a new job and charge HK$150.