Pickup/Delivery Service - Canon HongKong
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Customer Service Hotline: 3191-2333 (select: 2>1>3)
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To let you enjoy our one-stop professional after-sales service with greater convenience, we sincerely provide free pick-up and delivery services for laser printers and inkjet printers. Terms and condition, please see below Pickup and Delivery Service Fee for details.
For other products, you can enjoy pick-up and delivery services at the following prices:
Pickup and Delivery Service Fee
Pickup and Delivery Service Fee
|
EOS Digital SLR Camera EOS M Digital Camera EOS R Digital Camera Digital Camcorder Binoculars RF / EF Lens Digital Compact Camera Mobile Printer Photo Scanner Calculator |
Laser Printer Inkjet Printer
|
Document Scanner
|
|
| Pickup Service: | HK$80 | Free of Charge | HK$150 |
| Delivery Service (Self-pickup Service Points **): | Free of Charge | Not Applicable | Not Applicable |
| Delivery Service (Door to Door): | HK$80 | Free of Charge | HK$150 |
The above service fees only apply to products within warranty period. For products out of warranty period, an additional inspection fee will be charged (please refer to the table at the bottom of this page for details).
For printers out of warranty period, an inspection fee# will be collected during the pick-up. The printer will be delivered back to you free of charge upon completion of the repair service. The inspection fee will be deducted from the repair service charge and the balance of the repair service charge will be collected upon delivery.
Without prejudice to the aforesaid, CHK reserves its right to charge for repair service at any reasonable and appropriate time to be decided by CHK:
- On-site pick-up and delivery services are only available to Hong Kong Island, Kowloon and the New Territories but not to Outlying Islands (Cheung Chau, Peng Chau, Lamma Island, Lantau Island, Sunny Bay & Disneyland), restricted areas, construction sites, and Macau. Specific area likes, Discovery Bay will be charged HK$150 per Visit.
- For buildings without elevator, free of charge for first 3 floors, and additional HK$40 per floor.
The time for pick-up and delivery shall be subject to Canon's final decision on the availability and practicability. Service fee will be collected when the machine is first picked-up, and balance of the repair fee will be collected upon delivery (both cash only). Free pick-up and delivery service will be provided once at first appointed schedule (per service job). Otherwise, a service charge of HK$150 will be applied to re-arrangement for every single pick-up/delivery service. The amounts shown above are service fees chargeable per unit of product. Where an order contains more than one unit of product, service fee will be charged according to the units of products picked up/delivered.
** Please contact 3191 2333 for more information about self pick-up service points.
# Please refer to the inspection fee table
Inspection Fee
Inspection Fee
| Product Category | Inspection fee (HK$) | On-Site Repair Service Inspection Fee (HK$)* |
|---|---|---|
| EOS Digital SLR Cameras | 300-400 | N/A |
| EOS M Digital Cameras | 300 | N/A |
| EOS R Digital Cameras | 300 | N/A |
| RF / EF Lens (With "L" or "DO" & 200mm or Above Fixed & TS-E Lens) | 300 | N/A |
| RF / EF Lens (Others) | 200 | N/A |
| Digital Compact Cameras | 100-150 | N/A |
| Speedlite Flash / Binoculars / Accessories | 150 | N/A |
| Cinema EOS Camera | 1000 | N/A |
| EF Cinema Prima Lens | 500 | N/A |
| EF Cinema Zoom Lens | 1000 | N/A |
| Digital Camcorder | 200 | N/A |
| Video Lens | 200 | N/A |
| Mobile Printer | 150 | N/A |
| Inkjet Printer | 200 | 440 - 660 |
| Laser Printer | 200 | 660 |
| Photo Scanner | 120 | 440 |
| Calculator | 120 |
N/A |
N/A = Not applicable for this service
Notes:
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*On-site Repair Service is not applicable to Restricted Area, Construction Sites, & Unnamed Area. Additional charge HK$150 Per Call will be charged for Village Houses & Outlying Island(excluding Ma Wan, Tung Chung & Airport).
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"Per Call" defines as a job from first on-site call to completion, including on-site technician follow up calls. Canon Hongkong offers one month guarantee period on same symptom after repairing.
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Within one month guarantee period - free additional charge. After the guarantee period – Canon Hongkong shall count as a new job and charge HK$150.