Terms and Conditions of Canon Professional Services Scheme - Canon Professional - Canon HongKong

Terms and Conditions of Canon Professional Services Scheme​​​​​​​

Canon Professional Services ("CPS") Scheme is operated by Canon Hongkong Company Limited ("Canon"). CPS scheme (“CPS Scheme”) will be subject to the following terms and conditions ("CPS Terms and Conditions").

1. Eligibility for CPS Membership

1.1 You must be a full time professional photographer, videographer or content creator either employed by a professional imaging business or self-employed. To verify your eligibility, you may need to provide Canon with the following supporting documents and/or information:

1. For full time professional photographer or videographer:
   1. Business card with title; and
   2. Either one of the following;
      • Copy of employment confirmation letter issued by your employer if you are employed; or
      • Copy of Business Registration Certificate if you are self-employed.
2. For content creator:
   1. Channel or account name of YouTube, Instagram or Facebook with at least 10,000 subscribers or followers; and
   2. Either one of the following:
      • Record showing no less than 10 original videos published in the past 12 months; or
      • Record showing no less than 50 original still images published in the past 12 months. The content of the still images can be original photographs or original artworks, craftsmanship, drawings or other creative works. Canon may, at its sole discretion, decide whether or not the content of the still images meet the requirement without giving any reason.

1.2 You must be a Hong Kong or Macau resident who works in such geographic area.
1.3 There are three levels of CPS membership, namely CPS Silver, CPS Gold and CPS Platinum. You must own and register on your Club Canon account the minimum required Canon equipment and pay the annual membership fee depending on the membership level as mentioned in Appendix 1. Provided that you satisfy these criteria, you can choose among any eligible membership level.
1.4 You have read, understood and agreed to be bound by these CPS Terms and Conditions, Terms and Conditions of Use of Club Canon Website and Club Canon Scheme.
1.5 Canon may, at its sole discretion, decide whether or not to accept your application for CPS membership without giving any reason.

2. Method of Application

2.1 To register as CPS member, you must apply by completing and submitting the CPS application form ("Application Form") (together with all required supporting documents) at https://www.canon.com.hk/en/services/consumer/CPS_Apply.do.
2.2 If the CPS membership level requires a membership fee, you must pay in person at Canon Image Square in Hong Kong:

Canon Image Square
Address: Unit 2003 & 2005-2009, 20/F., Tower 1, Grand Century Place, 193 Prince Edward Road West, Mongkok, Kowloon, Hong Kong
Opening Hours: Monday to Sunday 11:00am - 7:00pm (Closed on Public Holidays

2.3 If Canon approves your application for CPS membership, you will be given a temporary account where you are required to merge the temporary account with your existing Club Canon account in order to create a Club Canon Privilege Member (CPS) Account ("CPS Account"). Canon will send you an instruction email to guide you to merge the two accounts for the CPS Account and a confirmation email after the CPS Account has been successfully created. Your CPS membership will not be valid before successful creation of your CPS Account.
2.4 Upon successful application, Canon will send you the CPS membership card ("CPS Card").

3. CPS Card

3.1 The CPS Card will at all times remain the sole and absolute property of Canon. You agree that you will:

1. keep the CPS Card safe and secure at all times and ensure that the CPS Card is in your possession or control;
2. promptly report any loss or theft of the CPS Card to Canon; and
3. return the CPS Card to Canon immediately upon termination or expiration of your CPS membership. Canon reserves the right to charge you a reasonable fee for the replacement of your CPS Card.

3.2 Canon reserves the right to charge you a reasonable fee for the replacement of your CPS Card.

4. Term and Renewal of Membership

4.1 If you have successfully applied for CPS membership, the membership will commence from the date of issuance of your CPS Card and will continue for a term depending on the membership level as mentioned in Appendix 1.
4.2 If you desire to upgrade your existing membership level, you will have to reapply for such upgraded level and pay the full amount of the upgraded membership fee. Any paid membership fee will be non-refundable under any circumstances.
4.3 Your CPS membership will be renewed if you submit to Canon the Application Form, required documents and membership fee (if applicable) before the expiry date of your current CPS membership and Canon can accept or reject your renewal application at its sole and absolute discretion without giving any reason.
4.4 Canon may change the annual membership fee at anytime. However, you will be notified and allowed to choose whether to renew your CPS membership.
4.5 Canon reserves the sole and absolute right to terminate your CPS membership at any time and with immediate effect by giving you written notice of termination without any liability or compensation to you under law or otherwise including without limitation any monetary or non-monetary compensation, damages or any type of relief if you:

1. commit a breach of these CPS Terms and Conditions or any other terms, conditions or rules which Canon shall amend or announce from time to time;
2. provide untrue or incomplete personal information; or
3. are considered by Canon to be suitable to be terminated under reasonable circumstances.

5. Entitlement

5.1 The benefits provided to you in respect of your CPS membership will be changed from time to time and will at all times be determined at the sole and absolute discretion of Canon. You agree and acknowledge that you shall not have any right or remedy against Canon in the event Canon, for whatever reason, is unable to provide you with any particular type of benefits at any point of time. Without limiting the foregoing, the current policy of Canon is that CPS membership will provide you, depending on the membership level, with benefits as listed in Appendix 1.
5.2 Only Listed Products (as define below) will qualify for benefits of promotional offers for servicing and back up loan. "Listed Products" are any CPS Professional Equipment as listed on CPS page and purchased and registered by you. You can make such registration online (if the CPS Professional Equipment is purchased within one year from the registration date) or request for registration by email to Canon at canon_cps@chk.canon.com.hk or in person at Canon Image Square in Hong Kong (if the CPS Professional Equipment is purchased exceeding one year from the registration date). Your Listed Products would be shown in your CPS Account after registration. Canon will at its sole and absolute discretion to consider your request and reserve the right to require you to provide additional information.
5.3 For Hong Kong residents only: Subject to Clause 6.6 below, invitations to events or workshops and/or any other promotional offers for equipment or servicing will only be sent to Hong Kong residents who have given consent to receive direct marketing and promotional information. Enrollment of any promotions and events will be considered separately and will be subject to their terms and conditions.
5.4 If you borrow, or rent any equipment under CPS Scheme, you shall agree to:

1. the terms and conditions on the Loan Form or Hire of Equipment Agreement;
2. that the selection of the suitable equipment shall be subject to its availability;
3. make prior payment of any deposit or rental fee as Canon considers appropriate;
4. undertake to return the equipment in good conditions to Canon Image Square in Hong Kong within the loan period specified; and
5. Canon's rights to apply the amount of any deposit paid by you to Canon towards Canon's estimated cost of repair, cost of replacement of the equipment or rental fee(in Canon's sole determination) in the event of any damage, loss or theft of the equipment or your failure to return the equipment within the loan period specified.

6. Personal Data

6.1 By applying for or joining the CPS Scheme, you acknowledge and agree to the collection, use, storage, transfer and/or processing of your personal data by Canon during the course of and for the CPS application. You also agree and authorize Canon to use your personal data so collected for the purposes related to the CPS Scheme and/or any other agreed purposes.
6.2 The personal data collected from you will be used by Canon (and/or through its service provider(s)) for one or more of the following purposes:

1. For statistical and analytical purposes;
2. For confirming, notifying and following up with your registration, dealing with your enquiries, keeping record, confirming and/or updating arrangement related to the Listed products and the CPS Scheme and verifying your identity;
   
3. For creation, processing and maintenance of your record for the administration and monitoring of the CPS Scheme and eligible benefits;
4. Where you are a Hong Kong resident and have opted in for our direct marketing messages and promotional materials, for sending you information relating to our consumer imaging and information products and services and business imaging solutions and production printing products and/or services;
5. Determining or recovering the amounts outstanding from you to Canon (if any); and
6. Any other legitimate purposes as may be required or authorized by law.

6.3 Your participation in the CPS Scheme and agreement to the collection, use, storage, transfer and/or processing any personal data is voluntary and independent. If you do not provide sufficient information, you may not be able to join the CPS Scheme. The personal data you provide is mainly for use within Canon and/or our affiliated companies but the information may also be disclosed by Canon to other third parties for the purposes stated above, if required. Canon will process any personal data provided by the Participants in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) and with Canon’s Privacy Policy as may be amended from time to time. For details, please refer to Canon’s Privacy Policy.
6.4 Any personal data provided to Canon may be processed, accessed, stored and/or transferred outside Hong Kong and/or Macau and/or to Canon's affiliates or third party service providers including but not limited to cloud server providers situated outside Hong Kong and/or Macau. Such locations may offer a different level of protection of personal data. If Canon transfers your personal data outside Hong Kong and/or Macau, Canon will make sure to protect your personal data by applying the level of protection required under applicable data privacy laws.
6.5 Any change in your personal information must be promptly notified by you to Canon by updating your CPS account.
6.6 For Hong Kong residents only: Separately and in addition, where you are a Hong Kong resident, you may freely decide whether to agree to receive direct marketing messages and promotional materials on consumer imaging and information products and services and business imaging solutions and production printing products and/or services from Canon (and/or through its service provider(s)) by checking the relevant opt-in box. Such opt-in decision is entirely optional and shall be separate and independent and shall not affect your eligibility to the CPS Scheme in any event.

​​​​​​​​​​​​​​​​​​​​​Other Terms​​​​​​​

​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​7. The benefits available to you under the CPS Scheme:

1. ​​​​are personal to you and may not be assigned or transferred by you without the prior written consent of Canon;
2. will only be provided upon the production to Canon's representatives of the CPS Card and/or such other personal identification as Canon may at its sole discretion require, and will only be provided to the individual identified by the relevant CPS Card or personal identification document so produced; and
3. will only apply to the CPS Professional Products as listed on the Canon's website which Canon may from time to time amend, vary, add, delete or change, at its sole and absolute discretion without prior notice to you.

​​​​​​​​​​​​​​8. To the furthest extent permitted by applicable laws, Canon shall not be liable either in contract, tort or otherwise for loss (including without limitation loss of profits, business opportunities, earnings, reputation, goodwill or work), injury or damage sustained by you or your servants, agents, customers, officers, employees or representative resulting from or in connection with the CPS Scheme or the use of any benefits, services, supports or products offered by Canon under the CPS Scheme or as a result of Canon being unable or failing to provide or offer any benefit, service, support or product under the CPS Scheme on time or at all. In the event that Canon shall be liable to you under this CPS Scheme, Canon's liability shall be limited to one hundred Hong Kong Dollars (HK$100), or the minimum liability as required by local laws, or the amount of any membership or subscription fees which you have paid Canon for subscribing to the CPS Scheme for the particular membership term during which the relevant liability arises, whichever is the lower.
​​​​​​​​​​​​​​9. You irrevocably agree to fully indemnify Canon and shall hold Canon harmless at all times against all claims, proceedings, demands, actions, damages, losses and expenses (including without limitation legal expenses and disbursements) made against or incurred or suffered by Canon by reason of any loss, injury or damage to any person or to any property arising directly or indirectly from the use or inability to use by you or your servants, agents, representatives, employees or any third party of any benefits, services, supports or products under or in relation to the CPS Scheme.
​​​​​​​​​​​​​​10. Canon shall be entitled to transfer or assign all its rights and obligations under the CPS Scheme to any company in other region(s) which is associated with Canon.
​​​​​​​​​​​​​​11. These CPS Terms and Conditions shall be amended from time to time at Canon's sole discretion. You acknowledge and agree that the obligation falls upon you to check and revisit these CPS Terms and Conditions from time to time to familiarize yourself with the same and that unfamiliarity shall not be a valid defence, justification or reason in the event of any dispute or disagreement between you and Canon over any of these terms and conditions.
​​​​​​​​​​​​​​12. Canon reserves the right to interpret these CPS Terms and Conditions. In case of any dispute, Canon reserves the right of final decision.
​​​​​​​​​​​​​​13. Any failure or delay by Canon to exercise or enforce any right under these CPS Terms and Conditions shall not be deemed to be a waiver of that right nor operate to bar the exercise or enforcement of it at any time or times thereafter.
​​​​​​​​​​​​​​14. The provisions contained in each clause of these CPS Terms and Conditions shall be enforceable independently of each of the others and its validity shall not be affected if any of the others is invalid. In the event any provision of these CPS Terms and Conditions is determined to be illegal, invalid, or unenforceable, the validity and enforceability of the remaining provisions of these CPS Terms and Conditions shall not be affected.
​​​​​​​​​​​​​​15. These CPS Terms and Conditions shall be governed and interpreted by the laws of the Hong Kong Special Administrative Region of the People’s Republic of China (“Hong Kong”). You hereby irrevocably submit to the exclusive jurisdiction of the Hong Kong Courts in connection with any disputes arising from or in connection with these CPS Terms and Conditions.
​​​​​​​​​​​​​​​​​​​​​16. These CPS Terms and Conditions are prepared in English and the Chinese translation is provided for reference only. In case for any inconsistency or ambiguity, the English version shall prevail.​​​​​​​​​​​​​​

Appendix 1

​​​

¹ Equipment must be from official import of Canon Hongkong Company Limited. Parallel import is not applicable.
² Canon Professional Interchangeable Lens Camera includes: EOS R3, EOS R5 series, EOS R6 series,, EOS-1D series, EOS 5D series and EOS 6D series.
³ Canon Professional Digital Camcorder includes: Cinema EOS series, XF series and XA series.
⁴ Canon Digital Camera includes: EOS series and PowerShot series.
⁵ Each Premium equipment trial e-Coupon is entitled to a 7-day trial of one of the following Canon equipment: Cinema EOS cameras, RF Cinema Lenses, EF Cinema Lenses and equipment that are covered by Standard equipment trial e-Coupon. Each Standard equipment trial e-Coupon is entitled to a 7-day trial of one of the following Canon equipment: EOS digital interchangeable lens cameras, RF Lenses, EF Lenses, XF-series and XA-series Professional Digital Camcorders and Binoculars. Terms and Conditions apply.
⁶ Applicable to EOS digital interchangeable lens cameras and Cinema EOS digital camcorders registered under CPS Member’s Club Canon account only. One CMOS Sensor Cleaning e-Coupon is required for each cleaning of EOS digital interchangeable lens camera’s CMOS sensor; three CMOS Sensor Cleaning e-Coupons are required for each cleaning of Cinema EOS digital camcorder’s CMOS sensor. Terms and conditions apply.
⁷ Equipment must be registered in advance to member's professional equipment list; please refer to "Register Your Professional Equipments to Get Repair Discount" in CPS Home for eligible models. Maintenance and repair discount are not applicable to parallel imported products. Customer must present the Purchase Record Card / Warranty Card or International Warranty Card officially issued by Canon Hongkong Co., Ltd.
⁸ CPS member card and personal identification must be presented to receive support and services. The support and services for CPS members may vary between regions and are subject to service policy and terms and conditions of local Canon Service Center.​​​​​​
​​​​​​​
​​​​​​​Last Update: 1st July 2024