Printing Does Not Start
Issue
Cause and Solution
This printer has a function for automatically turning OFF.
The printer is turned OFF / Printing Does Not Start
<Cause>
Is Auto Power Off function enabled?
This printer is automatically turned OFF when the printer is not used for a given length of time. .....
While the POWER lamp is flashing, the machine is initializing. Wait until the POWER lamp stops flashing and remains lit.
REFERENCE
- When printing large data such as a photo or graphics, it may take longer to start printing. While the POWER lamp is flashing blue, the computer is processing data and sending it to the machine. Wait until printing starts.
Replacing an Ink Tank
When you need to replace an ink tank, follow the procedure below.
Checking the Ink Status
Checking the Ink Status with the LCD on the Machine
1. Make sure that the power is turned on, and display the HOME screen.
If the HOME screen is not displayed, touch the HOME button to display it.
If there is still sufficient ink but its ink lamp is flashing red, an ink tank may not be installed in a right position.
Replacing an Ink Tank
When you need to replace an ink tank, follow the procedure below.
If the ink lamp is not lit, press the 
mark on the ink tank until it clicks into place.
mark on the ink tank until it clicks into place.When the machine is connected to your computer with a USB cable, make sure that the USB cable is securely plugged in to the machine and the computer, then check the followings:
- If you are using a relay device such as a USB hub, disconnect it, connect the machine directly to the computer, and try printing again. If printing starts normally, there is a problem with the relay device. Consult the reseller of the relay device for details.
- There could also be a problem with the USB cable. Replace the USB cable and try printing again.
When you use the machine over LAN, make sure that the machine is connected to the network with a LAN cable or is set up correctly. For details, refer to your setup manual.
Check 7: If you are printing from the computer and there are any unnecessary print jobs, delete them
If the inner cover is opened, close the inner cover and touch the OK button on the machine.
When using Fine Art Paper "Photo Rag" or non Canon genuine specialty paper, be sure to select the proper media type or page size correctly in the printer driver.
Confirm the settings following the procedure below, and try printing again.
1. Make sure that either Fine Art A4 or Fine Art Letter is selected in the application.
If the page size you want to use is not displayed, open the File menu of the application and select Print. Then make sure that the name of your printer is selected.
2. Make sure that the paper selected for Media Type in the Main sheet in the printer driver matches the paper loaded in the machine.
3. Make sure that the Page Size setting in the Page Setup tab in the printer driver is the same as the size set in step 1.
1. Make sure that either Fine Art A4 or Fine Art Letter is selected in the application. If the page size you want to use is not displayed, open the File menu of the application and select Print. Then make sure that the name of your printer is selected.
2. Make sure that the paper selected for Media Type in the Print dialog in the printer driver matches the paper loaded in the machine.
3. Make sure that the Paper Size setting in the Page Setup dialog in the printer driver is the same as the size set in step 1.
The machine will not print properly if you are using a driver for a different printer.
Make sure that your machine's name is selected in the Print dialog box.
REFERENCE
- To make the machine the one selected by default, select Set as Default Printer.
The machine will not print properly if you are using a driver for a different printer.
Make sure that your machine's name is selected in Printer in the Print dialog box.
REFERENCE
- To make the machine the one selected by default, select Default Printer or Make Default.
Make sure that the printer port is configured appropriately.
1. Log on as a user account with administrator privilege.
2. Select items from the Start menu as shown below.
- In Windows 7, select Devices and Printers from the Start menu.
- In Windows Vista, select the Start menu > Control Panel > Hardware and Sound > Printers.
- In Windows XP, select the Start menu > Control Panel > Printers and Other Hardware > Printers and Faxes.
3. Open the properties of the printer driver for the machine.
- In Windows 7, right-click the "Canon XXX Printer" icon (where "XXX" is your machine's name), then select Printer properties.
- In Windows Vista or Windows XP, right-click the "Canon XXX Printer" icon (where "XXX" is your machine's name), then select Properties.
4. Click the Ports tab to confirm the port settings.
Make sure that a port named "USBnnn" (where "n" is a number) with "Canon XXX Printer" appearing in the Printer column is selected for Print to the following port(s).
REFERENCE
- When the machine is used over LAN, the port name of the machine is displayed as "CNBJNP_xxxxxxxxxx".
* "xxxxxxxxxx" is the character string generated from the MAC address or a character string specified by the user when setting up the machine.
- If the setting is incorrect:
Reinstall the MP Drivers.
- Printing does not start even though the machine is connected to the computer using a USB cable and the port named "USBnnn" is selected:
Launch Canon My Printer from the task tray, select Diagnose and Repair Printer. Follow the on-screen instructions to set the correct printer port, then select your machine's name.
If the problem is not resolved, reinstall the MP Drivers.
- Printing does not start even though the port named "CNBJNP_xxxxxxxxxx" is selected when the machine is used over LAN:
Launch IJ Network Tool, and select "CNBJNP_xxxxxxxxxx" as you confirmed in step 4, then associate the port with the printer using Associate Port in the Settings menu.
If the problem is not resolved, reinstall the MP Drivers.
Click Print Options on the Page Setup sheet on the printer driver. Then, set Prevention of Print Data Loss in the displayed dialog to On.