TERMS & CONDITIONS OF SERVICES - Canon HongKong

1.

Upon receiving the Product(s) from the Customer or accepting the quotation by the Customer, Canon Hongkong Company Limited (“CHK”) will issue a Repair Service Order to the Customer subject to Clause 2 below and may carry out whatever repairs and replacement of defective parts deemed necessary.

2.

For Products that are outside Warranty or extended Warranty, Customer shall pay the inspection fee before the issue of the Service Order. The Inspection Fee is non-refundable under any circumstances. After repair of the Product(s) or replacement of Parts thereof, the amount of the Inspection Fee (if any) and/or any pre-payment of repair charge (if any) will be deducted from the repair charge payable by the Customer. The Customer will be required to pay the balance of the repair charge upon collection of the Product(s).

3.

In the event that CHK decides to replace or repair the defective Products or any parts thereof (no matter the defect is stated on the Service Order or not), CHK shall notify the Customer of the costs of the repair or replacement and seek the Customer's consent of the proposed repair or replacement. CHK makes no warranties, express or implied that the repair or replacement of Products or parts thereof is of merchantable quality or for use and fit for a particular purpose.

4.

CHK shall exercise its sole and absolute discretion (i) to determine whether to charge a service fee for the Repair / Replacement Works or (ii) not to carry out the Repair / Replacement Work under the following circumstances :

4.1)

Where damage was caused by an alteration of the Product from its structure or specification as stated in the package and user manual;

4.2)

Where damage was caused by the use of parts / accessories not produced by Canon;

4.3)

Where the Product was not used, repaired or maintained in accordance with the user manual (damage caused by using the Product not within the controlled environment including but not limited to expiry of specified rating, abnormal changes or inappropriate voltage, current, electromagnetic and public circuit etc.);

4.4)

Where damage was caused by accident (including shock, impact, dropping, water or sand );

4.5)

Where damage was caused by adjustment, transformation, decomposition, cleaning or repair carried out by person(s) not authorized by CHK or by the Customer himself / herself;

4.6)

Where non-Canon consumables (ink cartridges, printhead, toner cartridges, drum cartridges or lamps) were used on the Product (whether or not damage was caused by such use);

4.7)

Where damage was caused by using pirated software;

4.8)

Where damage was caused by virus infection during usage;

4.9)

Where damage was caused by force majeure;

4.10)

The damage is caused by your negligence, misuse, willful act, omission, default of the Product or incurred during the transportation of the Product not carried out by CHK;

4.11)

The Product is not supplied by CHK or its authorized dealers;

4.12)

The production of the Product, its accessories and spare parts have been discontinued.

5.

Unless the product is repaired under warranty or extended service warranty without charge, the Customer shall pay CHK the actual Repair Charge. The Customer’s payment is due when the Product is returned to the Customer. All payment shall be made in Hong Kong Dollars in cash or by credit cards. Payments by cheques will not be accepted.

6.

CHK has the sole and absolute discretion to determine whether repairs are serviceable. If CHK determines in its sole and absolute discretion, while inspecting the Product or after the issue of Repair Service Order to the Customer, that repairs are
a) not serviceable, or
b) not serviceable due to failures of parts that are not supplied by CHK, or
c) not serviceable due to abuse, misuse or misapplication of the Product by the Customer or unauthorized personnel,
CHK reserves the right to (i) return the Product to the Customer without repair and/or (ii) refund the repair charge (excluding the non-refundable paid Inspection Fee) paid by the Customer (if any) without any interest and compensation

7.

CHK will perform repairs of the damaged parts as described in the Service Order. If the Customer has not specified the repair, the Customer shall nevertheless be liable for the repair charges incurred by CHK as considered necessary at CHK’s sole and absolute discretion.

8.

CHK shall not be responsible for any breakdown of the Product caused by any non-Canon hardware or software related problems or any damage or malfunction to any accessories which are connected to the Product.

9.

Provided that the Customer has settled the Actual Repair Charge, the warranty period of the Product will be extended for a period of one month (or in the case of camera and video products, three months) for a recurrence of the same fault after the collection date , subject to these Terms and Conditions save and except this clause, the terms and conditions of warranty and the terms and conditions of the EWSS. For the avoidance of doubt, this clause is not applicable to any Product covered by Product warranty or the EWSS. CHK may at its sole and absolute discretion impose additional charges on the Customer for cleaning and checking works, and parts.

10.

CHK shall not be liable to the Customer or any third party whatsoever for any damage, loss, liability (save and except for any personal injuries or death) including but not limited to any loss of or damage to data or software caused by any act, omission or negligence of any technician, employee or independent contractor of CHK or any events of Force Majeure. In any event, the maximum liability of CHK under the Service Order shall be restricted to the total amount paid by the Customer hereunder.

Liability

13.1)

You shall bear the risk and be responsible for damage (such as the damage on the coating and surface of the lens) arising from the maintenance if you request to repair and clean the lens with filter or colour filter or other optical components.

13.2)

CHK may disassemble the product and reset its settings in the course of inspection, repair or parts replacement without prior notice to the Customer. Any damaged/defective part so replaced shall be CHK’s property and non-returnable.

13.3)

Before the inspection, you shall be responsible to ensure that all data stored in the external storage media or Built-In Memory has back up.

13.4)

Under no circumstances shall CHK be liable for any direct or indirect loss or damage or leakage whatsoever arising from the loss or damage of the external storage media or Built-In Memory or its data or copyright in connection with the inspection, use or maintenance of the external storage media or Built-In Memory.

13.5)

CHK reserves the right to refuse Customer’s request for the inspection on external storage media or Built-In Memory without giving any reason and prior notice.

13.6)

Customer must check carefully and confirm all items recorded on the Service Order, Canon shall not be liable for any loss, damages or claim of the attachments / accessories not recorded.

14.

CHK shall have the right to refuse the Customer’s request to collect the Product if the original Service Order is not presented.