Precautions for Delivery & Installation and Terms and Conditions of Warranty and Repairing Service of Sky-Tech

Precautions for Delivery & Installation

Delivery:

1. For orders with an order amount of HK$6,000- or above, Sky-Tech (I.T.) Management Ltd. (Sky-Tech)will provide free delivery service. If the customer's order amount is less than HK$6,000-, Sky-Tech will charge a delivery service fee of HK$600-. 

2. Customers are needed to contact us for arranging delivery before arrival. Once confirmed, if there are any changes, please notify us 5 days before delivery, otherwise an administrative fee of $600 will be charged.

3. Sky-Tech will deliver the goods according to the address provided by the customer. If the customer provides wrong delivery information, are failed to contact for many times, refuses to accept the product unreasonably, and the customer fails to pick up the package within the time limit, etc., the package will be returned to Sky-Tech. The customer is responsible for paying the additional round-trip freight and the second delivery freight incurred. 

4. All delivery days and times are estimates. Sky-Tech reserves the right to change the delivery time at any time provided that the company will notifies customers as early as reasonably possible. Sky-Tech will not be liable for any direct, indirect, special, incidental or consequential damages, loss of profits and reputation, or any additional expenses related to delayed delivery.

5. The customer must clear or dismantle the original TV, monitor or panel before delivery and installation. If the customer needs Sky-Tech to clear it on his behalf, please propose in advance, additional charges and inspection will be required. 

6. During delivery, if the delivery truck (5.5 metric tons or above) cannot reach the carpark of the building directly, or the building does not have an elevator or the purchased goods cannot be transported by the elevator and need to be carried upstairs by the stairs, Sky-Tech will charge relevant fees (please refer to the attached page for price information). 

7. During the delivery and installation period, customers must carefully keep and protect other furniture, floors, walls, decorations and property, etc. Sky-Tech will not be responsible for any damage. 

8. Sky-Tech will try its best to ensure that the packaging of the goods is complete, if the packaging is damaged due to accidents during transportation. Sky-Tech will not be responsible for or replace them for damage. 

9. After receiving the goods, the customer needs to sign and seal to confirm. 

10. In the event of severe weather conditions, such as thunderstorms, typhoon No. 8 hoisting or black rainstorm warnings in effect, or weather effects that cause vessel suspensions, severe flooding, or road obstructions or closures, delivery services will be suspended. 

11. Areas where delivery services cannot be provided include: restricted areas, road sections where trucks of 5.5 tons (Hong Kong area) or above cannot enter, exhibition venues, warehouses, hotels, decoration units, houseboats/ships, sites, container terminals, and goods that must be hanged into a house through the balcony or a place where the on-site environment does not allow the transportation of purchased goods. If delivery is required to the passenger terminal, customers must make their own arrangements for transportation and cargo pick-up and drop-off. 

12. The delivery service charge include delivery service within 100 meters between the unloading point and the delivery address, otherwise the delivery team will directly charge HK$300- handling fee. 

13. For delivery on outlying islands, except Lantau Island, Cheung Chau, Peng Chau and Lamma Island, the service charge is charged on the basic of distance within 50 meters from the unloading point to the delivery address. Outside the range, the following principles will be charged (Not applicable in Macau Area): 

Installation:

1. Sky-Tech provides a free standard installation after delivery. If you have special requirements, please contact us for on-site checking before purchasing, so as to avoid that the purchased products cannot be installed. 

2. The installation fee is based on the preliminary quotation made by the relevant information provided by customer to Canon Hong Kong before paying the installation fee. If the installation site that is found the preliminary assessment related to the quotation is different. Canon has the right to propose a new quotation. 

3. The installation address must be the same as the shipping address.

4. After receiving the goods, please do not unpack the box yourself, and leave it to our installation team to unpack and install it. If the customer chooses to unpack it themselves, the responsibility for the product will be borne by the customer. 

5. If the customer has any suggestions or special requirements for the installation project, they should be negotiated with our installation team during the alignment work (if applicable) or during the pre-installation instructions.

6. Regarding the installation project and location, the customer must obtain permission in advance from the relevant parties, such as the owner, the building management office, the Housing Department, etc. The customer must also consider the possibility of installation in advance, otherwise all consequences will be borne by the customer. 

7. Wall Mount:

• The standard wall-mounted bracket attached to this device must be used, and the wall-mounted bracket provided by self-made or third-party manufacturers cannot be used; The standard original expansion rubber plugs, screws and other tools attached to the equipment must be used;
• Before installation, the user must confirm the installation location by himself, and the installation should avoid take place or buried water, electricity, gas and other pipelines;
•  Wall mounting is only for installation on vertical walls, do not use any other installation methods;
• Apart from to ordinary concrete walls and solid brick walls, special walls including but not limited to lightweight brick walls, gypsum board walls, marble walls, glass curtain walls, etc. must be reinforced and tested by the user before wall-mounted equipment can be installed;
•  When designing the installation plan, if the user needs to adopt special methods such as suspended hoisting, ceiling hoisting, or embedded installation, attention must be paid to fully ensuring the firmness and safety of the installation, fire safety, and considering heat dissipation, moisture-proof, future maintenance, and special installation methods. Any consequences resulting therefrom are borne by the user. 

8. Mobile stand installation:

• The standard mobile stand of this product must be used, and the mobile stand provided by self-made or third-party manufacturers is not allowed;
• The screws and other tools included in the standard mobile stand package of this product must be used;

9. If you use non-original accessories, in addition to additional charges, you must first sign a disclaimer and give it to the installer for confirmation. Any consequences resulting therefrom shall be borne by the user.

10. Once receipt is signed, Sky-Tech will only be responsible for the terms listed on the receipt, and will not be responsible for anything else.

11. The person who supervises the delivery at the installation site (including the customer himself or anyone else) will be regarded as the consignee authorized by the customer and also represents the customer's wishes.

Additional charges (if applicable):

The price of the above information is subject to change without prior notice, and the price is subject to the final quotation.

Disclaimer:

1. In the case of delivery, Sky-Tech does not assume any responsibility for direct or indirect losses caused by product-related malfunctions or damage. Losses include but are not limited to:

• The packaging needs to be removed before delivery, resulting in damage to the appearance of the goods.

2. During installation, Sky-Tech does not assume any responsibility for direct or indirect losses caused by product-related malfunctions or damage. Losses include but are not limited to:

• Using non-original wall mounts and floor brackets;
• Modify original wall mounts to accommodate renovation projects;
• installed on plasterboard;
• After installing on the glass curtain wall, it was discovered that the glass burst.

If due to "force majeure" reasons (including but not limited to fire, misfortunes, accidents, natural disasters, natural disasters, Government of the People's Republic of China, Government of the Hong Kong Special Administrative Region or any law, order, proclamation, ordinance, demand or requirement of any of its governmental agencies, strikes, labor disputes, labor shortages or shortages of skilled workers, shortages of goods or raw materials, delays in transportation or causes beyond the reasonable control of Sky-Tech, Regardless of whether it is similar to the foregoing), causing Sky-Tech to be unable to perform its responsibilities, the Company may be exempted from performing such responsibilities to the extent affected and Sky-Tech shall not bear any liability for this.

Sky-Tech (I.T.) Management Ltd. reserves the right of final judgment and interpretation of the above terms and conditions.

Sky-Tech reserves the right to modify the above terms and conditions at any time.

The text is written in both Chinese and English.

If there is any inconsistency between the two versions, the English version shall prevail.

Warranty and Repairing Service - Terms and Conditions

The one-year warranty period is calculated from the date of delivery (individual products may enjoy special warranty periods or additional warranty periods for promotional offers), if the parts are damaged, according to the terms and conditions of Sky-Tech (I.T.) Management Ltd. warranty repairing service, Sky-Tech’s technicians will provide users free maintenance.

The scope of warranty:

1. During the warranty period, if any terms of the maintenance service and conditions are violated, the product will not be covered by the warranty, and Sky-Tech will quote or not provide repairing service according to the fault condition.

•  Failure or damage caused by wrong or improper use, maintenance or storage, such as: improper handling, improper plugging and unplugging of external devices, dropping or improper external force extrusion, contact or exposure to improper temperature, solvent, acid, water or humidity environment, improper use of non-local accessories, product quality problems caused by installation of software systems which is not authorized by the original factory, or tearing, altering labels, machine serial numbers, fragmentation, rust, damage and other quality problems of products or parts (such as shells, motherboards, interfaces, etc.) caused by anti-counterfeiting marks, etc;
• Products or parts ae cracked, damaged, and suffered from other quality problems that is caused by maintenance, modification, disassembly, etc. which is not authorized by the original factory (such as casing, main board, interface, etc.);
• The validity period of the warranty has expired, or the model of the warranty certificate does not match the model of the repaired product or has been altered;
• Failure or damage caused by virus infection, hacker attack or other malicious acts;
• Damage caused by force majeure.

2. For products damaged beyond the warranty period and in violation of the maintenance service terms and conditions, in addition to the cost of the required parts, the user must pay the door-to-door or maintenance service fee (this fee will not be refunded) prior to the service. Formal quotation will be confirmed by email from our company.

3. Products repaired by Sky-Tech will include six-month free warranty service for the new replaced parts (only limited to the same fault and non-human fault). The old replaced parts will not be returned.

4. Sky-Tech and Canon will not be responsible for the delayed repairing service caused by unavailability of contacting the user. Please provide valid contact number or address information.

5. If user violates any maintenance service terms and conditions during the maintenance period of non-warranty included products (Including, but not limited to self-maintenance, product host or accessories is entered water, man-made damage, motor damage), Sky-Tech’s repairing centre has the right to cancel the maintenance quotation and re-quote according to the fault condition. 

6. The user agrees and understands that during the maintenance period, all parts on the product may be taken or changed, and the user will not object to this.

7. For any reason, Sky-Tech cannot return parts that have been replaced during repairment.

8. Sky-Tech either does not guarantee that any product will not experience operation interruption or operation error after maintenance, nor guarantee that any product can be supported in all operating environments. 

9. The data stored in the product may be lost due to inspection and/or maintenance, and users need to save the data by themselves in advance. Sky-Tech and Canon will not be liable for any indirect or consequential losses, loss of profits and/or loss of information arising from the provision of maintenance services.

10. In any case, the original factory shall not be liable for any direct or indirect losses caused by failures and damages related to the Android system and PC components (such as: hardware, memory, etc.), and the losses include but not limited to:

• Losses caused by damage and loss of customer information, data and records;
• Losses suffered by third parties caused by customers due to damage and loss of data, data and records;
• Any other losses related to Android system, PC failure, etc.

11. Maintenance cycle：

• The general repairing time is 14-28 working days (excluding holidays and delivery time);
• If the existing parts are not applicable, parts need to be ordered, so the time may be extended to 2-3 months. No parts (or parts discontinued) will be notified to users as soon as possible;
• Remote and outlying areas are subject to additional service charges or failure to provide services. 

12. Sky-Tech will not be responsible for any loss directly or indirectly caused by equipment damage.

13. Support methods include hotline and email enquiry. Sky-Tech will provide a preliminary solution within 24 hours (Office Hour) for the feedback problem.

• Customer service hotline: +852 2156 7200 / +853 2883 2695 
• WhatsApp: 9806 9181 
• Wechat ID: Sky-Tech_HK
  Monday to Friday: 9:00am to 6:00pm
  (Saturday, Sunday and public holidays (Both HK and Macau) excluded)
• E-mail: support@skytech-it.com.hk

14. Sky-Tech (I.T.) Management Ltd. reserves the right of final judgment and interpretation of the above terms and conditions.

15. Sky-Tech (I.T.) Management Ltd. reserves the right to modify the above terms and conditions at any time.

The text is written in both Chinese and English. 

If there is any inconsistency between the two versions, the English version shall prevail.