Canon Hongkong offer Free Inspection to Compact Personal Copier - PC6, PC7, PC11, PC80, PC100, NP1010, NP1020 and GR1400
Dear Customers:
First of all, we would like to thank you for your undying support to Canon and our products.
We have issued a product advisory for eight cartridge-type compact personal copier models manufactured and marketed between 1987 and 1998: the Canon PC6, PC7, PC11, PC80, PC100, NP1010, NP1020 and GR1400 . As a result of a faulty connection involving the power cord for the fixing unit heater, which occurred at the time of manufacture or during servicing, a very limited number of the eight models in question may present a risk of smoke emission or fire.
Canon will offer customers free inspections for the models in question and will provide, at no cost to customers, select parts replacements and necessary actions to ensure a proper connection should the machines require servicing in the future.
Should your Canon personal copier be one of the models listed above, please call the number as below or bring the machine to the following address for inspection.
To all customers using the products in question, we extend our sincerest apologies for any inconveniences resulting from this advisory. To ensure that all Canon customers can continue using Canon products with confidence, we will make every effort to achieve the highest levels of quality possible and humbly request your continued support.
Canon Inc.
Canon Hongkong Co., Lt d.
Affected Product Models:
PC6, PC7, PC11, PC80, PC100, NP1010, NP1020 and GR1400
Contact for Free Inspection Service:
Please call our customer service at the number below. Customer Service Hotline: (+852) 3191 2333.
Hotline Enquiry Hours
Customer Care Center Address and Opening Hours
For Further Information:
Please contact Canon Hongkong Co., Ltd. - Corporate Public Relations Department
Ms. Candy Mau
Tel: 852-2170-2874
Fax: 852-2311-0540
Email address: chk_corporatepr@chk.canon.com.hk