Error Codes

    11-Dec-2017
    8203820100

    Solution

      If there is a problem with the camera, an error message will appear. Follow the onscreen instructions.




      NumberError MessageSolution
      Err 01Communications between the camera and lens is faulty. Clean the lens contacts.・Clean the electrical contacts on the camera and lens.
      ・Remove and install the battery again.
      ・Use a Canon lens.
      Err 02Card cannot be accessed. Reinsert/change card or format card with camera.・Remove and insert the card again.
      ・Replace the card.
      ・Format the card.*
      Err 04Cannot save images because card is full. Replace card.・Replace the card.
      ・Erase unnecessary images to increase the available capacity.
      ・Format the card.*
      Err 05The built-in flash could not be raised. Turn the camera off and on again.・Turn the power switch to < ON > to turn on the power again.
      Err 10, 20, 30, 40,50, 60, 70, 80, 99An error prevented shooting. Turn the camera off and on again or re-install the battery.・Turn the power switch to < ON > to turn on the power again.
      ・Remove and install the battery again.
      ・Use a Canon lens.
      *: See "Caution" below.

      IMPORTANT
      If the error still persists, write down the error number and contact your nearest Canon Service Center.
      CAUTION
      When the card is formatted, all images and data in the card will be erased. Even protected images will be erased, so make sure there is nothing you need to keep. If necessary, transfer the images and data to a computer, etc., before formatting the card.