Uninstalling the Printer Driver

    10-Mar-2017
    8203398600

    Solution

    Uninstalling the Driver (for Windows)
    This explains the procedure for uninstalling a driver. There are two methods for uninstalling: starting the uninstaller from Windows, and using the uninstall file.

    Prerequisites
    Confirm that the following conditions are satisfied. Complete the preparation operations.
    • Driver Installation
    • The driver to be uninstalled was not installed using WSD
    - Drivers installed using WSD must be uninstalled from [Devices and Printers], [Printers and Faxes], or [Printers]. For Windows 10, uninstall from [Settings] > [Devices] > [Printers & scanners] > [Printers].
    • When starting the computer, log on as a member of Administrators.
    • [Desktop] screen display (when using Windows 8/8.1/Server 2012/Server 2012 R2)

    Procedures
    To Uninstall Using the Uninstaller

    1. Start the uninstaller of the driver.
    • In Windows 10/Server 2016:
    1-A-1. Display [Settings] > [System] > [Apps & features].
    1-A-2. Select the driver you want to uninstall → click [Uninstall].
    • In operating systems other than the above:
    1-B-1. Display [Control Panel] > [Programs] > [Uninstall a program].
    1-B-2. Select the driver you want to uninstall → click [Uninstall/Change].

    2. Select the name of the device you want to uninstall → click [Delete].
    [Cleanup]: Click this to simultaneously delete all files and registry information relating to all of the drivers displayed in the list, not just the selected driver. Click [Delete] to perform a normal uninstallation of the driver.



    3. If the confirm deletion message is displayed, click [Yes].

    4. In the [Delete Printer] screen, click [Exit].

    To Uninstall Using the Uninstall File
    You can uninstall a driver with the uninstall file in the supplied CD-ROM or the installation folder.
    *Specify the folder for your language in [xxxx].

    1. Double-click [UNINSTAL.exe] stored in the following folder.
    • For UFR II
    32-bit version: UFRII\[xxxx]\32BIT\misc
    64-bit version: UFRII\[xxxx]\x64\misc
    • For PCL
    32-bit version: PCL\[xxxx]\32BIT\misc
    64-bit version: PCL\[xxxx]\x64\misc
    • For PS
    32-bit version: PS\[xxxx]\32BIT\misc
    64-bit version: PS\[xxxx]\x64\misc

    2. Go to 3. of "To Uninstall Using the Uninstaller."

    Uninstalling the Driver (for macOS)
    IMPORTANT
    When you upgrade a driver, you can overwrite the old driver with a newer one. Uninstalling the driver is not required before the upgrade.

    1. Open [System Preferences] → click [Print & Scan] or [Printers & Scanners].

    2. Select all devices set from the driver you are deleting → click [-].

    3. Delete the folders and files for the driver you are deleting.
    • [System Volume]/Library/Printers/Canon/CUPS_Printer
    • [System Volume]/Library/Printers/PPDs/Contents/Resources/CNPZU***ZU.ppd.gz
    Where *** indicates a character string that represents the printer model.
    If you delete a "ppd.gz" file other than that of the printer model you want to delete, the driver may not work correctly.
    If the [Authenticate] dialog box is displayed, enter the administrators name and password → click [OK].

    4. Restart your computer.
    Uninstallation is complete.

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