Paper Jams

    10-Jun-2009
    8200530000

    Issue

    NOTE
    • If you need to turn off the printer to remove jammed paper during printing, press the RESUME/CANCEL button to cancel print jobs before turning off the printer.

    Cause and Solution

    Paper Is Jammed in the Paper Output Slot or the Rear Tray
    Remove the paper following the procedure below.
    1. Slowly pull the paper out, either from the Rear Tray or from the Paper Output Slot, whichever is easier.
    NOTE
    • If the paper tears and a piece remains inside the printer, open the Top Cover and remove it. Be careful not to touch the components inside the printer. After removing all paper, close the Top Cover, turn the printer off, and turn it back on.
    • If you cannot pull the paper out, turn the printer off and turn it back on. The paper may be ejected automatically.

    If you were not able to remove the paper out in step 1:
    2. Open the Rear Cover.
    IMPORTANT
    • When opening the Rear Cover, do not touch the transport roller or other components inside the printer.
    (A) Do not touch the orange roller (transport roller).

    3. Pull the paper out slowly.
    If it is not easy to remove the jammed paper out, remove the paper from the Rear Cover slowly.
    4. Close the Rear Cover.
    5. Reload the paper, and press the RESUME/CANCEL button on the printer.
    Set the Paper Guide correctly when printing from the Rear Tray. The paper may not feed properly if the Paper Guide is not set correctly.
    If you turned off the printer in step 1, all print jobs in the queue are canceled. Reprint if necessary.
    NOTE
    • When reloading the paper, confirm that you are using the correct paper and are loading it correctly.
    • A5 sized paper is suited to printing documents consisting mainly of text. We do not recommend using such paper to print documents with photos or graphics, since the printout may curl and cause paper exit jams.

    If you cannot remove the paper or the paper tears inside the printer, or if the paper jam error continues after removing the paper, contact the service center.

    Paper Is Jammed inside the Printer at the Transport Unit
    Remove the paper following the procedure below.
    1. Open the Rear Cover.
    IMPORTANT
    • When opening the Rear Cover, do not touch the transport roller or other components inside the printer.
    (A) Do not touch the orange roller (transport roller).

    2. Pull the paper out slowly.
    NOTE
    • If you cannot pull the paper out, turn the printer off and turn it back on. The paper may be ejected automatically.

    If you were not able to remove the paper out in step 2:
    3. If the paper is loaded on the Manual Feed Slot of the Front Tray, remove it from the Front Tray.
    4. Keep the Rear Cover open and remove the Cassette.
    Pull the Cassette with your hands until it stops, and pull it out with lifting the near side slightly.
    5. Pull the paper out slowly.
    6. Close the Rear Cover.
    7. If any paper is sticking out of the Cassette, remove the paper, align and reload the paper in the Cassette.
    If you did not remove the jammed paper out in step 1 to 6 when automatic duplex printing, check the duplex transport section.
    -> [ Jammed Paper Is Not Removed out When Automatic Duplex Printing ]
    NOTE
    • When reloading the paper into the printer, confirm that you are using the correct paper and are loading it into the printer correctly.

    8. Insert the Cassette into the printer again, and press the RESUME/CANCEL button on the printer.
    If you turned off the printer in step 2, all print jobs in queue are canceled. Reprint if necessary.
    If you cannot remove the paper or the paper tears inside the printer, or if the paper jam error continues after removing the paper, contact the service center.

    Jammed Paper Is Not Removed out When Automatic Duplex Printing
    Before removing the jammed paper, see [ Paper Is Jammed inside the Printer at the Transport Unit ] to remove it from Transport Unit. If the paper jam error continues, remove the jammed paper following the procedure below.
    1. Open the Rear Cover.
    IMPORTANT
    • When opening the Rear Cover, do not touch the transport roller or other components inside the printer.
    (A) Do not touch the orange roller (transport roller).

    2. Pull the paper out slowly.
    NOTE
    • If you cannot pull the paper out, turn the printer off and turn it back on. The paper may be ejected automatically.

    If you were not able to remove the paper out in step 2:
    3. If the paper is loaded on the Manual Feed Slot of the Front Tray, remove it from the Front Tray.
    4. Keep the Rear Cover open and remove the Cassette.
    Pull the Cassette with your hands until it stops, and pull it out with lifting the near side slightly.
    5. While pressing the paper jam release lever inside the printer, pull the paper out slowly.
    6. Close the Rear Cover.
    7. Insert the Cassette into the printer again, and press the RESUME/CANCEL button on the printer.
    If you turned off the printer in step 2, all print jobs in queue are canceled. Reprint if necessary.
    If you cannot remove the paper or the paper tears inside the printer, or if the paper jam error continues after removing the paper, contact the service center.

    In Other Cases
    Make sure of the following:
    Check 1: Are there any foreign objects around the Paper Output Slot?
    Check 2: Are there any foreign objects in the Rear Tray?
    If there are any foreign objects in the Rear Tray, be sure to turn off the printer, unplug it from the power supply, then remove the foreign object.
    Check 3: Is the Rear Cover closed completely?
    Check 4: Is the paper curled?
    Check 5: Is the loaded paper the A3 sized plain paper?

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