The machine is waiting to redial the recipient's number because the line was busy or the recipient did not answer when you tried to send a document. Wait for the machine to automatically redial the number. If you want to cancel automatic redialing, wait until the machine starts dialing the number, then press the Stop button. You can also delete the document from memory to cancel automatic redialing.
The handset is not placed in the handset cradle correctly.
Replace the handset correctly.
The recipient's fax machine is not color-compatible.
Press the Black button to resend the fax. Alternatively, you can set Color transmission to If incompatible, B&W.
The telephone line cable with a modular plug may not be plugged in properly.
Make sure that the cable is plugged in properly, and resend the fax after a while. If you still cannot send the fax, set Dial tone detect to OFF.
If the machine receives a fax under one of the following conditions, the machine will not be able to print the received fax and will store it in its memory. When the problem is resolved as described, the fax stored in memory is printed automatically.
Ink has run out:
Replace the FINE Cartridge.
NOTE
- You can set the machine to forcibly print a received fax even if the ink has run out. However, part or all of the fax may not be printed since the ink has run out. Also, the contents of the fax will not be stored in memory. In addition, if the ink has already run out, we recommend that OFF be selected for Auto print in User settings to store the received fax in memory and print the fax manually after replacing the FINE Cartridge.
- Paper has run out: Load the paper and press the OK button.
- A different size of paper from that specified by Page size is loaded: Load the same size of paper as that specified by Page size, then press the OK button.
- Page size is set to other than A4, 8.5"x11"(LTR), or Legal (or 8.5"x14"): Set Page size to A4, 8.5"x11"(LTR), or Legal (or 8.5"x14").
- Media type is set to other than Plain paper: Set Media type to Plain paper.
- You pressed the Stop button to cancel printing of a fax: Press the FAX button.
NOTE
- To print the received faxes automatically, select ON for Auto print in User settings.
- When OFF is selected for Auto print in User settings, print the faxes stored in memory from the Memory reference screen. For details, see [ Printing a Document in Memory ]
- If you did not print the fax stored in memory (e.g., if you did not resolve the problem by pressing the Stop button), you can delete or print the fax stored in memory later. For details, see [ Document Stored in Memory ]
- The telephone number you dialed is busy. Try dialing again after waiting for a moment.
- The fax number dialed is incorrect. Check the fax number and dial again.
- The recipient's fax machine did not respond (after all automatic redialing attempts). Contact the recipient and have the recipient check the fax machine. For an overseas call, add pauses to the registered number.
- The recipient is not using a G3 machine. The machine cannot send or receive documents to/from a fax machine that is incompatible with the G3 standard. Contact the recipient and ask the recipient to check whether the fax machine is G3 compatible.
- The touch tone/rotary pulse setting on the machine is incorrect. Set the machine to match the telephone line you are using.
- The machine's memory is full because it has sent/received too many documents, or a detailed document.
- When sending a fax, divide it to resend.
- When receiving a fax, print or delete documents in the machine's memory, then ask the sender to resend the fax.
Paper other than A4, Letter-, or Legal-sized* paper is loaded.
Load A4, Letter-, or Legal-sized paper.
* Legal may not be available depending on the country or region of purchase.
Loading Paper
Loading Plain Paper/Photo Paper
Change the paper A4/LTR/Legal Plain paper
The page size setting is set to a size other than A4, Letter-, or Legal-size. Set Page size to A4, 8.5"x11"(LTR), or Legal (or 8.5"x14") and Media type to Plain paper to print received faxes.
* Legal may not be available depending on the country or region of purchase.
Transmission has been canceled because the machine could not detect the recipient's fax machine information or the information did not match the dialed number. This message is displayed when Check RX fax info is set to ON.
Reception has been rejected because the fax matches the fax rejection condition specified by Fax reception reject.