(852) 3191 2333
(853) 8296 4127
(Access from the bottom right icon)
Monday to Friday:
9:00-17:30
Saturday:
9:00-12:30
Sunday & Public Holiday:
Closed
(852) 3191 2323
(853) 8296 4000
(Access from the bottom right icon)
Monday to Friday:
9:00-17:30
Saturday:
9:00-12:30
Sunday & Public Holiday:
Closed
Report Meter Read
Canon is pleased to offer our e-mail support to customers in Hong Kong & Macau. We will endeavour to answer your query as soon as we receive them.
Click here if you reside outside Hong Kong or Macau.
How to check and submit:
The meter reading can be obtained from the device counter. You may check the counter by:
- Pressing "[123]" button on the device, or
- Tapping the counter icon on the device
Please print out the Counter Report and email to: Service_Billing@chk.canon.com.hk
Please note: Submissions in other formats (such as photos of the screen or manually typed numbers) may cause delays or inaccuracies in your billing.
Enjoy a Hassle-Free Auto Meter Reporting Experience
No. 1 Recommended Choice:
Smart eServices – eMaintenance
Smart eServices – eMaintenance delivering higher accuracy, improved efficiency, and a truly hassle-free experience.
With this Smart eServices, you can enjoy:
- Automated meter reporting
- Proactive service support
- Timely toner replenishment
Need More Information?
Welcome to this webpage: https://hk.canon/en/business/web/smart-eservices
For any inquiries regarding Smart eServices, please contact us immediately at (852) 3191 2323 or email to customer-care@support.canon.com.hk. – We are ready to assist you.