Based on our investigations, we have confirmed that there are counterfeit Canon lithium battery packs, battery chargers, and AC adapters for Canon digital camera and Canon video camcorder products in the market. These counterfeit products have not been designed, produced, nor licensed by Canon, but they fraudulently display the Canon logo and other trademarks, and it has been reported that these products are frequently sold on various Internet auction sites.
In many cases, counterfeit products are not equipped with protective devices to meet Canon’s designated quality standards. As a result, when they are used with cameras or video camcorders, or charged, they can cause abnormal heat generation, leakage, ignition, rupture, and other malfunctions in the products they are used with. In the worst case, not only could these counterfeit products damage the cameras and video camcorders in which they are used, but also could cause fire, burns, blindness and other serious accidents and injuries. These types of incidents have been reported to, and investigated by Canon, and it has been determined that counterfeit products were often the direct cause of the malfunction.
For your safety, therefore, we strongly advise against the use of counterfeit products, rather, recommend Canon-brand genuine battery packs, battery chargers, and AC adapters, which fulfill the safety standards of the countries they are sold in as well as Canon’s own safety standards.
The security label is of a hologram that changes in pattern and color depending on the angle from which it is viewed and is difficult to imitate.
For NB-12L, security label will also stick on the battery body.
A battery communication error is displayed when a non-genuine Canon battery pack is used with a camera or a camcorder compatible with the NB-12L or LP-E4N or LP-E6. The message will prompt you to respond.
Get your genuine accessories from Canon Authorized Dealers or Canon Online Shop is the best way to ensure you get genuine accessories.
