FAQ

Customer Care Center

Where can I send my product for repair on 28 October onwards?

Temporary service location will be in place to serve your needs starting from 2 November, please click HERE for details.

The Customer Care Center is not close to where I live, what are the alternatives for sending my equipment to repair?

Customers can enjoy free pick-up and delivery service*, with an extra 5% discount on the repair fee for pick-up service arranged via online or phone registration. Please click HERE for details.


*On-site pick-up and delivery services are not available for Outlying Islands (Cheung Chau, Peng Chau, Lamma Island, Lantau Island, Discovery Bay, Sunny Bay & Disneyland), restricted areas, construction sites, and Macau.

Online Store

Is the Canon Online Store affected?

Canon Online Store offers a variety of delivery and pick-up options, customers can choose to use door-to-door delivery, SF Express or EF Locker self-pickup services.

What if I had placed an Online Store order and chosen to pick-up at showroom?

Temporary service location will continue to serve your needs starting from 2 November. Please click HERE for details.


Remarks: Please note that you have to collect the purchased/redeemed products within 30 days of receiving the order confirmation.

CPS member service

Will it affect CPS member services upon the closing of Customer Care Center?

CPS member service will be provided at temporary location China Life Center 5/F from 2 November, 2020 onwards. Service scope will include technical support and equipment backup. For further enquiry, please email to canon_cps@chk.canon.com.hk.

Equipment Rental

Any affect on equipment rental service?

This service will not be affected and operates as usual. The pick-up and return point will be relocated to temporary location from 2 November, 2020. Please click HERE for details.

Studio Rental

Any affect on studio rental service?

This service will be temporarily suspended starting from 28 October, 2020 until further notice.

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