Notices

August 2016

EOS 7D Mark II, Firmware Update

25 Aug 2016 — To Owners of the EOS 7D Mark II Digital SLR Camera​Thank you for using Canon productsRegarding the EOS 7D Mark II digital SLR camera, we are planning to release Firmware Version 1.1.0 for download from the Web in order to enhance the functions.Changes Changes in the firmware:We are planning to incorporate ...

July 2016

To Users of Photo and Movie Storage Device “Connect Station CS100"

14 Jul 2016 — To Users of Photo and Movie Storage Device “Connect Station CS100”(Firmware Update, Version 2.0.4) Thank you for using Canon products. The latest firmware for the Connect Station CS100 is now available. In order to update the firmware, the CS100 device must be connected to the Internet. Please see detailed ...

February 2016

Canon "Macro Ring Lite MR-14 EX II" Notice of Error Correction in Instruction Manual (Regarding Use of Filter)

24 Feb 2016 — Canon “Macro Ring Lite MR-14 EX II” Notice of Error Correction in Instruction Manual (Regarding Use of Filter)Thank you for using Canon products.There is an error in the instruction manual for the "Macro Ring Lite MR-14EX II" which was released in May 2014. This notice conveys the details of the error ...

Canon Telephoto EF Lens Accessory To Users of Drop-in Circular Polarizing Filters PL-C52 and PL-C52(WII)

24 Feb 2016 — Canon Telephoto EF Lens AccessoryTo Users of Drop-in Circular Polarizing Filters PL-C52 and PL-C52(WII)Thank you for using Canon products.We have become aware that some of the above products sold from April 2014 onwards have been assembled with the polarizing filter glass reversely fitted. The details ...

To Users of Photo and Movie Storage Device "Connect Station CS100" Firmware Update, Version 1.2.0

11 Feb 2016 — To Users of Photo and Movie Storage Device "Connect Station CS100" Firmware Update, Version 1.2.0 Thank you for using Canon products. The latest firmware for the Connect Station CS100 is now available. In order to update the firmware, the CS100 device must be connected to the Internet. Please see detailed ...

January 2016

Updated
Firmware to Fix Phenomenon in Linked Shooting and Wireless Flash Shooting (During Use With 7 or More Units) When Using the Canon Speedlite 600EX-RT and Speedlite Transmitter ST-E3-RT

08 Jan 2016 — Notice Regarding Firmware to Fix Phenomenon in Linked Shooting and Wireless Flash Shooting (During Use With 7 or More Units) When Using the Canon Speedlite 600EX-RT and Speedlite Transmitter ST-E3-RTThank you for using Canon products.Phenomena Except as described below, the following will occur with ...

October 2015

Skipped Frames in Footage Recorded in Slow Motion on the EOS C300 Mark II Digital Cinema Camera

15 Oct 2015 — To Users of the EOS C300 Mark II Digital Cinema CameraRegarding the Phenomenon of Skipped Frames in Footage Recorded in Slow Motion on the EOS C300 Mark II Digital Cinema Camera Thank you for using Canon products.We have become aware that there may be cases of skipped frames in footage recorded in slow ...

August 2015

Updated
Security related to Canon products which are connected to a network

03 Aug 2015 — Security related to Canon products which are connected to a networkWith the popularization of the Internet and wireless LAN technology, a diverse range of electronic devices are now capable of connecting to a network, enabling the remote operation of various functions.By connecting to a network, however, ...

July 2015

Google Cloud Print Service Not Available

30 Jul 2015 — Google Cloud Print Service Not AvailableThank you for using Canon products.We have identified a phenomenon in which Canon inkjet printers supporting Google Cloud Print™ cannot be registered or cannot print in Google Cloud Print. It is due to the change of the Google server’s authentication method, and ...

April 2015

CAMERA CONNECT

09 Apr 2015 — CAMERA CONNECTCAMERA CONNECT:THE SINGLE APP FOR BOTH EOS AND POWERSHOTCamera Connect* is a unified app that connects your mobile devices to any Wi-Fi ® -equipped Canon camera. Whether you shoot with a PowerShot or EOS, one app is all you need. With a fresh and intuitive new interface developed ...

March 2015

To Protect Your Printers From Unauthorized Access

24 Mar 2015 — To Protect Your Printers From Unauthorized AccessIf you are connecting your printer(s) to the network, please refer to this document on how to protect your printers from unauthorized access.

To Users of Canon PIXMA MG4170/ MG4270/ MG5370/ MG5470/ MG6270/ MG6370/ MG8270/ MX527/ MX897/ MX727 and MX927 Printers

11 Mar 2015 — To Users of Canon PIXMA MG4170/ MG4270/ MG5370/ MG5470/ MG6270/ MG6370/ MG8270/ MX527/ MX897/ MX727 and MX927 PrintersThank you for your continued use of Canon PIXMA All-in-One Printers and “Picasa™ Web Album Direct Print” function.SituationWe regret to announce that due to the changes in the specifications ...

February 2015

Updated
To the Users of Professional Camcorders XF205 / XF200 (NTSC)

26 Feb 2015 — To the Users of Professional Camcorders XF205 / XF200 (NTSC)Thank you for using Canon products.The following phenomenon has been confirmed with the Professional Camcorders XF205 / XF200. Canon is now in the process of making preparations to correct this phenomenon.Phenomenon After returning the Camcorder ...

To Users of Canon PIXMA Inkjet Printers

16 Feb 2015 — To Users of Canon PIXMA Inkjet PrintersThank you for your continued use of Canon Inkjet Printer and “Print Your Days” Facebook Photo Printing Service.Situation We regret to announce that due to the changes in the specifications of the integrated Facebook's application programming interface, it has become ...

January 2015

To Users of EOS-1D C Cinema EOS Camera

29 Jan 2015 — To Users of EOS-1D C Cinema EOS Camera(Notice of the start of update services to Firmware Version 1.3.9) Thank you for using Canon products.Details Firmware Version 1.3.9 incorporates the following improvements and fixes:Improves the AF controllability when shooting in Live View mode with a wide-angle ...

November 2014

To Users of the EF-S 24mm f/2.8 STM

21 Nov 2014 — To Users of the EF-S 24mm f/2.8 STMThe product model name of purchase record card of new EF-S 24mm f/2.8 STM which launches in Nov were printed incorrectly.As shown below, the product model name printed on the purchase record card is different from that the product model name printed on the product.Correct ...

September 2014

Firmware Update Notice for MG7100 series, MG6400 series, MG5500 series, MG3500 series, MX470 series, MX530 series, iX6800 series, and iP8700 series (Security Enhancement)

25 Sep 2014 — Firmware Update Notice for MG7100 series, MG6400 series, MG5500 series, MG3500 series, MX470 series, MX530 series, iX6800 series, and iP8700 series (Security Enhancement)Thank you very much for using Canon products.For the 2013 2H and later models of the Canon inkjet printers, we have enhanced the Remote ...

February 2014

Canon EPP (Easy-PhotoPrint)

20 Feb 2014 — Canon EPP (Easy-PhotoPrint)Canon EPP (Canon Easy-PhotoPrint) is a free application*, provide users the ideal printing solution. With Canon EPP, users can print photos and PDF files easily on a compatible PIXMA photo printer and SELPHY CP900/CP910^ from iPhone / iPod touch ...

June 2013

Canon Mobile Printing

12 Jun 2013 — Canon Mobile PrintingCanon Mobile Printing is a free application that enables you to print photographs, web pages, images, PDF files and Document files from Android devices using a Canon multi-function devices or laser printer.What you can do with the Mobile Printing App: Quickly and easily set paper ...

November 2012

Canon Office Mobile Printing

23 Nov 2012 — Canon Office Mobile PrintingCanon Mobile Printing is a free application that enables you to print photographs, web pages, images, PDF files and Document files from an iPhone or iPad using a Canon multi-function devices or laser printer.What you can do with the Mobile Printing App: Set paper sizes to ...

To customers of the PIXMA PRO-10 or PRO-100

19 Nov 2012 — To customers of the PIXMA PRO-10 or PRO-100Thank you for using Canon products.We have identified a phenomenon in which the firmware does not operate properly in some of the PIXMA PRO-10 and the PIXMA PRO-100.Phenomenon: The ink level may not be indicated properly in some instances.Affected Products: ...

October 2012

About Microsoft Windows 8 and Windows RT System Support for Inkjet Single function Printer, Inkjet Multi function Printer, Scanner and Application

31 Oct 2012 — About Microsoft Windows 8 and Windows RT System Support for Inkjet Single function Printer, Inkjet Multi function Printer, Scanner and ApplicationDrivers Support in Windows 8 Operating System Go to www.microsoft.com/windows8/ for more information on Windows 8.Inkjet Single function Printer Inkjet Multi ...

To Users of the Wireless File Transmitter WFT-E7D

16 Oct 2012 — To Users of the Wireless File Transmitter WFT-E7DThank you for using Canon products.The exterior rubber part on some Wireless File Transmitter WFT-E7D unit may change color (turn white) after a short period of time. Customer support for this phenomenon is described below.We take pride in the quality ...

September 2012

EOS Remote (for iOS/for Android™)

17 Sep 2012 — EOS Remote (for iOS/for Android ™ )- What is the EOS Remote?:EOS Remote is an application for iOS/Android ™ smartphones. This is a powerful accessory to be carried about with the EOS 6D (built in Wi-Fi). EOS Remote makes taking photos and checking image using the remote function more convenient.It ...

March 2008

Canon imageRUNNER, Color imageRUNNER, imagePRESS, LaserShot devices contain a vulnerability known as "FTP" bounce when configured for network printing

28 Mar 2008 — Canon imageRUNNER, Color imageRUNNER, imagePRESS, LaserShot devices contain a vulnerability known as "FTP" bounce when configured for network printingDear Customers:First of all, we would like to thank you for your undying support to Canon and our products.It is found that some Canon imageRUNNER, Color ...

September 2006

Canon Hongkong offer Free Inspection to Compact Personal Copier - PC6, PC7, PC11, PC80, PC100, NP1010, NP1020 and GR1400

15 Sep 2006 — Canon Hongkong offer Free Inspection to Compact Personal Copier - PC6, PC7, PC11, PC80, PC100, NP1010, NP1020 and GR1400Dear Customers:First of all, we would like to thank you for your undying support to Canon and our products.We have issued a product advisory for eight cartridge-type compact personal ...

December 2004

Recommendation for Regular Inspection of the Power Cord and Power Plug

30 Dec 2004 — Recommendation for Regular Inspection of the Power Cord and Power Plug30 Dec 2004Contact the Customer Service Center or a service location if any of the following problems are found.There are burn marks on the power plug.It is possible that tracking phenomena have started. This is a dangerous condition....

April 2003

Notice for all Owner of Canon Products

01 Apr 2003 — Notice for all Owner of Canon Products1 April 2003Use of genuine Canon accessories is recommendedCanon products are designed to perform optimally when used with genuine Canon accessories. Canon shall not be liable for any damage to those products and/or accidents such as fire, etc., caused by the malfunction ...

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