Notice of Relocation: Canon Image2, Customer Care Center and Canon Pro Solution Hub

 

Dear Customers,

Thank you for your support of Canon Image2, Customer Care Center and Canon Pro Solution Hub. In order to provide better experience and service, we are moving to a new location. The last operation date of current venue (20/F., iSQUARE, 63 Nathan Road, Tsim Sha Tsui, Kowloon, HK) will be 27 October, 2020.

To provide continuing service support, two temporary service locations will be in place to serve your needs starting from 2 November, 2020, with details as below:

*Services are suspended from 28 October to 1 November, 2020.

Sales and CPS Member Services

  1. Canon Online Store Order self pick-up
  2. Equipment Rental Service (pick-up and return point)
  3. CPS Support
  4. Gift voucher redemption for Canon promotion campaign

*Canon product display and trial will NOT be available  

Address: 3/F., Tower A, China Life Center, 18 Hung Luen Road, Hung Hom, Kowloon, HK

Opening hours:

Monday to Friday: 11:00am - 7:00pm; Saturday: 9:30am - 1:30pm

(Closed on Sunday and Public Holidays)

Repair Services

  1. Counter Services & Technical Consultation (by appointment only)
  2. Arrange Pick up & Delivery Service, please click HERE.

*If you wish to reserve counter service from 2 November onwards, please contact 3191-2333 (Voice option 2 > 1 >3) to make an appointment.   

Address: Unit 2, 25/F., Wyler Centre Phase 2, 200 Tai Lin Pai Road, Kwai Chung, New Territories, HK

Opening hours:

Monday to Friday: 10:00am - 6:00pm; Saturday: 9:00am - 12:30pm

(Closed on Sunday and Public Holidays)                 

We encourage customers to utilize Canon Hong Kong’s comprehensive online platform to make enquiries such as product information and warranty. Our all-rounded platform devoted to serving your needs offers services including live chat, pickup and delivery service reservation, and repairing status check. Our platform will provide one-stop support to you pre-sales and after-sales.

In early 2021, we will come back with a new location to provide customized imaging solutions seamlessly, and offer interactive virtual experience in response to the dynamic era. 

Should you have any questions, please feel free to contact us or refer to the FAQ.

Thank you for your understanding and support!

Canon Hongkong Company Limited


Notice of Relocation: Canon Hongkong Company Limited (Macau Branch)

Dear Customers,

Thank you for your support of Canon Hongkong Company Limited (Macau Branch).  In order to provide better service, we are moving to a new location.  The last operation date of current location (Unit 1502-1503, 15/F., AIA Tower, Nos 251A-301, Avenida Comercial De Macau​, Macau) will be 23 October, 2020.

The current location will be closed on 24 October, 2020 for relocation arrangements.  All services will be temporarily suspended and resumed from 27 October, 2020 at the new address.

Avenida Doutor Mário Soares, Finance and IT Center of Macau, 12/F “D”, Macau

We apologize for any inconvenience that you may encounter during our move.

Should you have any enquiries, please feel free to contact us at (853) 8296-4000.

Thank you for your understanding and support!

Canon Hongkong Company Limited